Location:Alamo, Tennessee, United States of AmericaJob ID: R0097254Date Posted:2025-06-19Company Name:HITACHI ENERGY USA INCProfession (Job Category):Communications &amp; Corporate AffairsJob Schedule: Full timeRemote:NoJob Description:Are you a customer-focused leader with a passion for operational excellence and team development? Join Hitachi Energy as our Customer Success Team Lead – Transformer Components and take the lead in delivering a world-class customer experience across our power and distribution components portfolio.Based in Alamo, TN, you’ll manage a team dedicated to post-order operations for key market segments including utilities, OEMs, and internal transformer factories. From order acceptance through shipment and after-market support, your leadership will ensure seamless execution, customer satisfaction, and continuous improvement.Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.How You’ll Make an Impact<ul><li>Lead and guide the Customer Success team in managing order entry and fulfillment</li><li>Drive the “clean order” initiative to improve order accuracy and reduce processing time</li><li>Collaborate with engineering to enhance drawing management and ensure timely submittals</li><li>Champion the change order process and foster strong internal partnerships</li><li>Support manufacturing goals by reducing shipping holds and improving on-time delivery</li><li>Implement checkpoints in the sales cycle to ensure readiness for production and shipment</li><li>Serve as the voice of the customer, driving initiatives that improve satisfaction and NPS</li><li>Communicate effectively with internal teams and external customers to resolve issues</li></ul>Your Background<ul><li>Proven experience in customer success, order management, or operations leadership</li><li>Strong understanding of transformer components and manufacturing processes</li><li>Excellent communication, problem-solving, and project coordination skills</li><li>Ability to lead teams and collaborate across departments</li><li>Experience with ERP systems and continuous improvement methodologies</li><li>Bachelor’s degree in Business, Engineering, or a related field preferred</li></ul>More About Us<ul><li>At Hitachi Energy, we’re committed to powering a sustainable future through innovation and collaboration</li><li>We offer global career growth, continuous learning, and a culture that values integrity, safety, and inclusion</li><li>Join a team where your leadership drives real-world impact and customer success</li></ul>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website.  Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Customer Success Team Lead

Location:Alamo, Tennessee, United States of AmericaJob ID: R0097254Date Posted:2025-06-19Company Name:HITACHI ENERGY USA INCProfession (Job Category):Communications &amp; Corporate AffairsJob Schedule:&nbsp;Full timeRemote:NoJob Description:Are you a customer-focused leader with a passion for operational excellence and team development? Join&nbsp;Hitachi Energy&nbsp;as our&nbsp;Customer Success Team Lead – Transformer Components&nbsp;and take the lead in delivering a world-class customer experience across our power and distribution components portfolio.Based in Alamo, TN, you’ll manage a team dedicated to post-order operations for key market segments including utilities, OEMs, and internal transformer factories. From order acceptance through shipment and after-market support, your leadership will ensure seamless execution, customer satisfaction, and continuous improvement.Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.How You’ll Make an Impact<ul><li>Lead and guide the Customer Success team in managing order entry and fulfillment</li><li>Drive the “clean order” initiative to improve order accuracy and reduce processing time</li><li>Collaborate with engineering to enhance drawing management and ensure timely submittals</li><li>Champion the change order process and foster strong internal partnerships</li><li>Support manufacturing goals by reducing shipping holds and improving on-time delivery</li><li>Implement checkpoints in the sales cycle to ensure readiness for production and shipment</li><li>Serve as the voice of the customer, driving initiatives that improve satisfaction and NPS</li><li>Communicate effectively with internal teams and external customers to resolve issues</li></ul>Your Background<ul><li>Proven experience in customer success, order management, or operations leadership</li><li>Strong understanding of transformer components and manufacturing processes</li><li>Excellent communication, problem-solving, and project coordination skills</li><li>Ability to lead teams and collaborate across departments</li><li>Experience with ERP systems and continuous improvement methodologies</li><li>Bachelor’s degree in Business, Engineering, or a related field preferred</li></ul>More About Us<ul><li>At Hitachi Energy, we’re committed to powering a sustainable future through innovation and collaboration</li><li>We offer global career growth, continuous learning, and a culture that values integrity, safety, and inclusion</li><li>Join a team where your leadership drives real-world impact and customer success</li></ul>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. &nbsp;Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Customer Success Team Lead

About the Job

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HITACHI ENERGY

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