Location:Alamo, Tennessee, United States of AmericaJob ID: R0097569Date Posted:2025-06-20Company Name:HITACHI ENERGY USA INCProfession (Job Category):Communications &amp; Corporate AffairsJob Schedule: Full timeRemote:NoJob Description:Are you passionate about delivering exceptional customer experiences and driving operational excellence? Join Hitachi Energy as a Customer Success Representative and become the voice of our customers within our Alamo, TN facility. In this pivotal role, you’ll lead post-order management efforts, ensuring seamless order processing, shipment coordination, and after-market support. You’ll collaborate across departments to enhance satisfaction and contribute to our world-class service reputation.This is your chance to make a meaningful impact in a global organization committed to innovation, sustainability, and continuous improvement. If you thrive in a fast-paced environment and enjoy solving problems, building relationships, and driving results, we want to hear from you!Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.How You’ll Make an Impact<ul><li>Manage sales order fulfillment from purchase order acceptance through shipment and warranty phases</li><li>Drive “clean order” initiatives to streamline order entry and reduce throughput time</li><li>Collaborate with engineering to deliver complete, high-quality drawing packages</li><li>Process change orders and coordinate with internal teams to manage post-order adjustments</li><li>Support revenue goals by resolving shipping holds and attending revenue meetings</li><li>Handle return authorizations, concessions, milestone billing, and overdue invoices</li><li>Apply lean methodologies to improve processes and conduct problem-solving events</li><li>Communicate shipping schedules and proactively resolve potential delays</li></ul>Your Background<ul><li>Bachelor’s degree in Engineering or Business, or equivalent experience</li><li>Work authorization to work in the U.S. without future sponsorship</li><li>Onsite availability at our Alamo, TN facility</li><li>Proficiency in Microsoft Office; SAP experience is a plus</li><li>Understanding of general accounting principles</li><li>Strong organizational and basic project management skills</li></ul>More About Us<ul><li>At Hitachi Energy, we’re shaping the future of sustainable energy with cutting-edge technology and a commitment to excellence</li><li>We offer opportunities for growth, learning, and career development in a collaborative and inclusive environment</li><li>Join a team that values innovation, integrity, and customer success</li></ul>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website.  Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Customer Success Representative

Location:Alamo, Tennessee, United States of AmericaJob ID: R0097569Date Posted:2025-06-20Company Name:HITACHI ENERGY USA INCProfession (Job Category):Communications &amp; Corporate AffairsJob Schedule:&nbsp;Full timeRemote:NoJob Description:Are you passionate about delivering exceptional customer experiences and driving operational excellence? Join Hitachi Energy as a&nbsp;Customer Success Representative&nbsp;and become the voice of our customers within our Alamo, TN facility. In this pivotal role, you’ll lead post-order management efforts, ensuring seamless order processing, shipment coordination, and after-market support. You’ll collaborate across departments to enhance satisfaction and contribute to our world-class service reputation.This is your chance to make a meaningful impact in a global organization committed to innovation, sustainability, and continuous improvement. If you thrive in a fast-paced environment and enjoy solving problems, building relationships, and driving results, we want to hear from you!Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.How You’ll Make an Impact<ul><li>Manage sales order fulfillment from purchase order acceptance through shipment and warranty phases</li><li>Drive “clean order” initiatives to streamline order entry and reduce throughput time</li><li>Collaborate with engineering to deliver complete, high-quality drawing packages</li><li>Process change orders and coordinate with internal teams to manage post-order adjustments</li><li>Support revenue goals by resolving shipping holds and attending revenue meetings</li><li>Handle return authorizations, concessions, milestone billing, and overdue invoices</li><li>Apply lean methodologies to improve processes and conduct problem-solving events</li><li>Communicate shipping schedules and proactively resolve potential delays</li></ul>Your Background<ul><li>Bachelor’s degree in Engineering or Business, or equivalent experience</li><li>Work authorization to work in the U.S. without future sponsorship</li><li>Onsite availability at our Alamo, TN facility</li><li>Proficiency in Microsoft Office; SAP experience is a plus</li><li>Understanding of general accounting principles</li><li>Strong organizational and basic project management skills</li></ul>More About Us<ul><li>At Hitachi Energy, we’re shaping the future of sustainable energy with cutting-edge technology and a commitment to excellence</li><li>We offer opportunities for growth, learning, and career development in a collaborative and inclusive environment</li><li>Join a team that values innovation, integrity, and customer success</li></ul>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. &nbsp;Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Customer Success Representative

About the Job

About the Company

HITACHI ENERGY

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