Requisition ID:  89680 Florida Power &amp; Light Company is the largest electric utility in the U.S., delivering clean, affordable, and reliable electricity to approximately 12 million Floridians. With one of the nation’s cleanest power generation fleets and top-tier reliability, we are setting new standards in the energy industry. Ready to make an impact? Join our exceptional team today and help shape the future of energy! Position Specific DescriptionUnder general supervision: -Conducts detailed review and analysis of billing exceptions and completes billing adjustments -Conducts analysis to understand billing implications and calculates re-billings in order to ensure billing accuracy and appropriate revenue posting -Acquires and analyzes data from multiple systems to complete timely and accurate billing investigations -Collaborates with field groups to initiate investigations to resolve billing issues and performs entry-level analysis to interpret data from the field in order to resolve and update records and re-bill the customer's account -Coordinates with other departments to resolve complex billing and critical account maintenance issues -Facilitates rapid resolution of billing exceptions -Follows-up with external customers to gather information and resolve exceptions -Maintains integrity of systems to support timely and accurate billing -Ensures problems are investigated and corrected before incorrect bills are issued -Updates customer accounts to prevent further billing exceptions and ensure customer satisfaction. -Performs other job-related duties as assigned

NextEra Energy, Inc. (NYSE: NEE) is a leading clean energy company headquartered in Juno Beach, Florida. NextEra Energy owns two electric companies in Florida: Florida Power &amp; Light Company, which serves more than five million customer accounts in Florida and is the largest rate-regulated electric utility in the United States as measured by retail electricity produced and sold; and Gulf Power Company, which serves more than 460,000 customers in eight counties throughout Northwest Florida. NextEra Energy also owns a competitive energy business, NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world&rsquo;s largest generator of renewable energy from the wind and sun and a world leader in battery storage. Through its subsidiaries, NextEra Energy generates clean, emissions-free electricity from eight commercial nuclear power units in Florida, New Hampshire, Iowa and Wisconsin. A Fortune 200 company and included in the S&amp;P 100 index, NextEra Energy has been recognized often by third parties for its efforts in sustainability, corporate responsibility, ethics and compliance, and diversity. NextEra Energy is ranked No. 1 in the electric and gas utilities industry on Fortune&rsquo;s 2019 list of &ldquo;World&rsquo;s Most Admired Companies&rdquo; and ranked among the top 25 on Fortune&rsquo;s 2018 list of companies that &ldquo;Change the World.&rdquo;

Customer Billing Rep

Requisition ID:&nbsp; 89680&nbsp;Florida Power &amp; Light Company is the largest electric utility in the U.S., delivering clean, affordable, and reliable electricity to approximately 12 million Floridians. With one of the nation’s cleanest power generation fleets and top-tier reliability, we are setting new standards in the energy industry. Ready to make an impact? Join our exceptional team today and help shape the future of energy!&nbsp;Position Specific DescriptionUnder general supervision: -Conducts detailed review and analysis of billing exceptions and completes billing adjustments -Conducts analysis to understand billing implications and calculates re-billings in order to ensure billing accuracy and appropriate revenue posting -Acquires and analyzes data from multiple systems to complete timely and accurate billing investigations -Collaborates with field groups to initiate investigations to resolve billing issues and performs entry-level analysis to interpret data from the field in order to resolve and update records and re-bill the customer's account -Coordinates with other departments to resolve complex billing and critical account maintenance issues -Facilitates rapid resolution of billing exceptions -Follows-up with external customers to gather information and resolve exceptions -Maintains integrity of systems to support timely and accurate billing -Ensures problems are investigated and corrected before incorrect bills are issued -Updates customer accounts to prevent further billing exceptions and ensure customer satisfaction. -Performs other job-related duties as assigned

Customer Billing Rep

About the Job

About the Company

NextEra Energy

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