Transdev is a leading public transport company, delivering high quality transportation services around the world. We offer integrated &amp; multimodal mobility solutions that contribute to the development of territories &amp; the well-being of their inhabitants.
Our teams use our wealth of local knowledge and international experience to bring public transport services to the heart of communities.
Because moving is essential to meet, work... or simply to live, our purpose is to empower freedom to move every day thanks to safe, reliable and innovative solutions that serve the common good.
We are actively involved in the energy transition and bridging the social divide. We connect and reconnect people &amp; communities, the rural to the urban, providing solutions tailored to the needs of our customers and passengers.
We share and act for the collective, to contribute to the well-being of society and to create opportunities and progress. We care about people and the environment, in order to achieve reliable and sustainable mobility. We dare to take up challenges and step out of our comfort zone to always offer the best solutions and innovations in response to tomorrow's challenges. We are proud to make 11 million people travel daily across 5 continents. We are people serving people. And mobility is what we do.

Travel Navigator Coordinator

<div><div>Travel Navigator Coordinator - TNCTransdev in San Rafael, CA is hiring a Travel Navigator Coordinator for our Marin Access paratransit services contract. The Travel Navigator Coordinator leads the Travel Navigators in assisting customers by providing information, eligibility services, trip planning assistance, and develops reporting of data and information for the Travel Navigation processes.Transdev is proud to offer:•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive compensation package of minimum $25.00 – maximum $26.50&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Benefits include:•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Vacation: One (1) week during first year of employment up to four (4) weeks per year after ten (10) years.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sick days: 5 days annually•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Holidays: 12 days; 9 standard and 3 floating•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.&nbsp;Key Responsibilities: <ul><li>Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations.</li><li>Ensure there is sufficient Travel Navigation telephone coverage during contractual business hours.</li><li>Assist and monitor Travel Navigators who provide counseling, information, resources, and a high level of customer service to passengers and potential passengers.</li><li>Ensure eligibility decisions are made in accordance with federal and regional guidance, prior to regulatory deadlines.</li><li>Determine if new rider residences are located within program service area(s), inform riders of such, and assess for any safe paratransit vehicle access.</li><li>Assist and monitor the Travel Navigators who provide information to callers, referral services, trip planning and technical service.</li><li>Provide reports and data summaries as requested.</li><li>Maintain effective understanding of service area(s) and services provided.</li><li>Provide coaching and assistance to Travel Navigators as they complete their assigned duties.</li><li>Work closely with Call Center Manager and Call Center Lead for successful and timely completion of all Travel Navigation functions.</li><li>Monitor Travel Navigators’ assistance to passengers enabling the passenger to select the most appropriate option for their planned trips.</li><li>Assist when needed in answering and handling of trip scheduling telephone calls within established standards. </li><li>Other duties as required.</li></ul>&nbsp;Qualifications: •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must be at least 21 years old with a High School Diploma, GED or equivalent.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understand the full suite of Marin Access Transportation programs. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understand ADA (The Americans with Disabilities Act) requirements.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Completed specific training for working with clients with disabilities.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent written and verbal customer service skills. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Utilize computer software, proficient computer skills.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Travel requirement (as a percent): &lt;5% for occasional meetings.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must submit to and pass a drug test and background check.&nbsp;Physical Requirements:The essential functions of this position require the ability to:•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 100% of work is accomplished indoors and in air conditioned or well ventilated facilities.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Push, pull and lift objects up to 25 lbs.; perform physical activities such as movement / flexibility with arms, repetitive hand-wrist motion; minor lifting, balancing, walking, standing, stooping, and handling of materials.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.comDrug-free workplace:Transdev maintains a drug-free workplace. Applicants must:•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Successfully pass a pre-employment drug screen.&nbsp;About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at <a href="http://www.TransdevNA.com">www.TransdevNA.com</a> or watch an overview video at <a href="https://youtu.be/ilO5cv0G4mQ">https://youtu.be/ilO5cv0G4mQ</a>The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.California applicants: &nbsp;Please&nbsp;<a href="https://transdevna.com/california-employee-privacy-policy/">Click Here</a>&nbsp;for CA Employee Privacy Policy.&nbsp;</div></div>

Travel Navigator Coordinator

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Transdev

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