The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy &amp; Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.The Group operates from more than 60 offices in 27 countries.  We are 5,300 people strong.  We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.About Liquidnet Liquidnet is a next-generation agency execution specialist. Powered by technology that helps drive institutional alpha, our trading and liquidity network intelligently and securely connects the world’s investors with the world’s investments.Established in 1999 on the belief that there was a better way to trade, Liquidnet's journey began with a vision to create a platform that goes beyond traditional transactional models.We wanted to build a community where traders could connect, collaborate, and execute trades with confidence. Over the years, we've grown from a vision into a thriving ecosystem that empowers the buy side in ways never before imagined.We are committed to making trading more efficient, intelligent, and accessible. Our purpose guides every decision we make, from the tools we develop to the relationships we nurture with our Members.Role OverviewLiquidnet is looking for an Application Support engineer to work within the EMEA Front Office Support team. The team requires a motivated self-starter who has the technical skills to support a growing number of buy-side members utilising their FIX, Linux, Windows Server, DevOps, database and networking skills.This will be a varied role involving working on a multitude of cross-platform market-leading technologies to support the running of our bespoke trading platform. The successful candidate will be responsible for all aspects of support covering both proprietary and third-party applications from the front to back office, with a particular focus on Transaction &amp; Regulatory Reporting. Liquidnet champions automation and you will be expected to identify and help streamline manual or repetitive tasks. You will have the opportunity to contribute to, and run with projects, new feature implementations, client migrations, and help Liquidnet migrate to cloud-based technologies. Additionally, the role will involve member user administration and support via phone and email, OMS integration support and trade lifecycle issues for both the MTF platform and trading desk.The successful candidate should possess a positive ‘can-do’ attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), as well as Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting skills.Role Responsibilities<ul><li>Contribute towards ‘follow the sun’ support model, working closely with global teams in APAC and US to ensure pre-market health checks are performed for each region</li><li>Perform regional start of day health checks to ensure all members are connected to the platform</li><li>Utilising proprietary tools, provide daily application support and troubleshooting for platform members and internal users, escalating to Development teams appropriately</li><li>An application support focus on back-office flows, particularly around Regulatory and Transaction Reporting support</li><li>Daily interaction with all internal stakeholders with regards to support issues</li><li>Efficiently create and track issues within an incident-management system to help identify trends and patterns</li><li>Create and monitor internal reports and usage queries</li><li>Assist with product testing and project work</li><li>Identify and escalate possible platform improvements</li></ul>Experience / CompetencesEssential<ul><li>Strong hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider)</li><li>Solid application support experience within a Linux environment</li><li>Excellent working knowledge of the FIX protocol</li><li>Good understanding of European Equity market structure, mechanics and flows</li><li>Ability to convey expected behaviour of industry-standard algorithms (VWAP, TWAP, IS, POV etc)</li><li>Automation and scripting experience</li><li>Proven experience of MSSQL, Oracle and Sybase database environments, including complex query-writing</li><li>Proven experience of supporting Windows Server environments</li><li>Experience in troubleshooting network problems: i.e. firewall and routing problems</li><li>The role will suit someone who relishes the prospect of supporting an expanding business and improving support functions</li><li>Motivated self-starter who takes ownership of responsibilities, and can work autonomously</li><li>Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team, etc)</li><li>Must be motivated by customer satisfaction</li><li>Excellent organisational skills</li><li>Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR)</li><li>Willing to embrace core business values demonstrated by day-to-day work ethic</li><li>Analytical and disciplined approach to problem-solving</li><li>Must be a team player with ability and interest in participating in new projects and helping other departments within the company</li><li>Must be flexible in relation to working hours</li><li>Positive approach to the day-to-day</li></ul>Desired<ul><li>Client / Venue technical FIX onboarding exposure</li><li>Proven experience in managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud Platform.</li><li>Strong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated testing</li><li>Hands-on experience with containerization technologies like Docker and orchestration platforms like Kubernetes.</li><li>Exposure to supporting message-based architecture</li><li>Working knowledge of at least one buy-side or sell-side Order Management System</li><li>Experience with industry-standard monitoring tools (ITRS or similar)</li><li>Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis</li></ul>Job Band &amp; Level <ul><li>Professional / 5</li></ul>#LI-Hybrid #LI-ASONot The Perfect Fit?Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.Company StatementWe know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. LocationUK - 135 Bishopsgate - London

We are the world&rsquo;s largest inter-dealer broker, the world&rsquo;s largest energy &amp; commodities broker, and the world&rsquo;s leading provider of over-the-counter (OTC) pricing data.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity and distribution of data, through responsible and innovative solutions.
We operate in 28 countries and employ 5,200 people, including 2,600 brokers. Our clients include top tier investment banks and financial institutions.
Through our people and technology, we connect clients to superior liquidity and data solutions across every major asset class, including Rates, FX, Credit Equities, Energy, Renewables and Digital Assets.
We are home to a line up of premium brands. Each has a distinct, client-focused offering, underpinned by the financial security, operational strength and robust governance of the TP ICAP Group.

Front Office Support Engineer

The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy &amp; Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.The Group operates from more than 60 offices in 27 countries.&nbsp; We are 5,300 people strong.&nbsp; We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.About Liquidnet Liquidnet is a next-generation agency execution specialist. Powered by technology that helps drive institutional alpha, our trading and liquidity network intelligently and securely connects the world’s investors with the world’s investments.Established in 1999 on the belief that there was a better way to trade, Liquidnet's journey began with a vision to create a platform that goes beyond traditional transactional models.We wanted to build a community where traders could connect, collaborate, and execute trades with confidence. Over the years, we've grown from a vision into a thriving ecosystem that empowers the buy side in ways never before imagined.We are committed to making trading more efficient, intelligent, and accessible. Our purpose guides every decision we make, from the tools we develop to the relationships we nurture with our Members.Role OverviewLiquidnet is looking for an Application Support engineer to work within the EMEA Front Office Support team. The team requires a motivated self-starter who has the technical skills to support a growing number of buy-side members utilising their FIX, Linux, Windows Server, DevOps, database and networking skills.This will be a varied role involving working on a multitude of cross-platform market-leading technologies to support the running of our bespoke trading platform. The successful candidate will be responsible for all aspects of support covering both proprietary and third-party applications from the front to back office, with a particular focus on Transaction &amp; Regulatory Reporting. Liquidnet champions automation and you will be expected to identify and help streamline manual or repetitive tasks. You will have the opportunity to contribute to, and run with projects, new feature implementations, client migrations, and help Liquidnet migrate to cloud-based technologies. Additionally, the role will involve member user administration and support via phone and email, OMS integration support and trade lifecycle issues for both the MTF platform and trading desk.The successful candidate should possess a positive ‘can-do’ attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), as well as Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting skills.Role Responsibilities<ul><li>Contribute towards ‘follow the sun’ support model, working closely with global teams in APAC and US to ensure pre-market health checks are performed for each region</li><li>Perform regional start of day health checks to ensure all members are connected to the platform</li><li>Utilising proprietary tools, provide daily application support and troubleshooting for platform members and internal users, escalating to Development teams appropriately</li><li>An application support focus on back-office flows, particularly around Regulatory and Transaction Reporting support</li><li>Daily interaction with all internal stakeholders with regards to support issues</li><li>Efficiently create and track issues within an incident-management system to help identify trends and patterns</li><li>Create and monitor internal reports and usage queries</li><li>Assist with product testing and project work</li><li>Identify and escalate possible platform improvements</li></ul>Experience / CompetencesEssential<ul><li>Strong hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider)</li><li>Solid application support experience within a Linux environment</li><li>Excellent working knowledge of the FIX protocol</li><li>Good understanding of European Equity market structure, mechanics and flows</li><li>Ability to convey expected behaviour of industry-standard algorithms (VWAP, TWAP, IS, POV etc)</li><li>Automation and scripting experience</li><li>Proven experience of MSSQL, Oracle and Sybase database environments, including complex query-writing</li><li>Proven experience of supporting Windows Server environments</li><li>Experience in troubleshooting network problems: i.e. firewall and routing problems</li><li>The role will suit someone who relishes the prospect of supporting an expanding business and improving support functions</li><li>Motivated self-starter who takes ownership of responsibilities, and can work autonomously</li><li>Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team, etc)</li><li>Must be motivated by customer satisfaction</li><li>Excellent organisational skills</li><li>Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR)</li><li>Willing to embrace core business values demonstrated by day-to-day work ethic</li><li>Analytical and disciplined approach to problem-solving</li><li>Must be a team player with ability and interest in participating in new projects and helping other departments within the company</li><li>Must be flexible in relation to working hours</li><li>Positive approach to the day-to-day</li></ul>Desired<ul><li>Client / Venue technical FIX onboarding exposure</li><li>Proven experience in managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud Platform.</li><li>Strong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated testing</li><li>Hands-on experience with containerization technologies like Docker and orchestration platforms like Kubernetes.</li><li>Exposure to supporting message-based architecture</li><li>Working knowledge of at least one buy-side or sell-side Order Management System</li><li>Experience with industry-standard monitoring tools (ITRS or similar)</li><li>Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis</li></ul>Job Band &amp; Level <ul><li>Professional / 5</li></ul>#LI-Hybrid #LI-ASONot The Perfect Fit?Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.Company StatementWe know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.&nbsp;LocationUK - 135 Bishopsgate - London

Front Office Support Engineer

About the Job

About the Company

ICAP Energy AS

Similar Jobs

IT Supervisor or Manager, Finance Application Support (Hybrid - Dallas or Houston, TX)

IT Supervisor or Manager, Finance Application Support (Hybrid - Dallas or Houston, TX)

IT Service Desk Technician

IT Service Desk Technician

Application Support Engineer

Application Support Engineer

Systems Engineer

Systems Engineer

Regional IT Helpdesk Analyst

Regional IT Helpdesk Analyst

IT Help Desk Technician

IT Help Desk Technician

IAS Senior Analyst

IAS Senior Analyst

Front Office Support Engineer

Front Office Support Engineer

Server Specialist

Server Specialist

IT Support & Cybersecurity Officer

IT Support & Cybersecurity Officer