Location:Bland, Virginia, United States of AmericaJob ID: R0101247Date Posted:2025-07-22Company Name:HITACHI ENERGY USA INCProfession (Job Category):Quality ManagementJob Schedule: Full timeRemote:NoJob Description:<div>The OpportunityAre you passionate about driving customer satisfaction and quality excellence? Join us at Hitachi Energy as a Customer Quality Experience Specialist, where your insights and initiative will directly shape how we respond to customer feedback and elevate our service standards. In this role, you’ll be at the heart of our commitment to continuous improvement, working cross-functionally to ensure our processes meet and exceed customer expectations. If you're ready to make a meaningful impact in a collaborative, innovation-driven environment—this is your opportunity to shine.How You’ll Make an Impact<ul><li>Propose and implement quality improvements based on customer feedback.</li><li>Lead resolution efforts for customer complaints with precision and empathy.</li><li>Coordinate root cause analyses and ensure timely corrective actions.</li><li>Monitor and report on complaint trends and improvement initiatives.</li><li>Analyze process gaps and recommend actionable solutions.</li><li>Prepare and maintain quality documentation and customer reports.</li><li>Deliver training on customer care tools and best practices.</li><li>Adapt and enhance customer care procedures and documentation.</li><li>Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.</li></ul>Your Background<ul><li>Minimum 5 years of experience in quality management, customer care, or a related field.</li><li>Strong communication skills to engage effectively with customers and internal teams.</li><li>Proven ability to manage multiple projects with a customer-first mindset.</li><li>Experience driving continuous improvement and quality awareness.</li><li>Familiarity with quality management systems and documentation tools.</li><li>Bachelor’s degree in a relevant field or equivalent practical experience.</li></ul>More About Us<ul><li>At Hitachi Energy, we’re committed to advancing a sustainable energy future through innovation and collaboration.</li><li>We offer a supportive environment where your ideas matter and your growth is encouraged.</li><li>Join a global team that values diversity, integrity, and continuous learning.</li></ul></div>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website.  Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Factory Quality Customer Care Specialist

Location:Bland, Virginia, United States of AmericaJob ID: R0101247Date Posted:2025-07-22Company Name:HITACHI ENERGY USA INCProfession (Job Category):Quality ManagementJob Schedule:&nbsp;Full timeRemote:NoJob Description:<div>The OpportunityAre you passionate about driving customer satisfaction and quality excellence? Join us at Hitachi Energy as a Customer Quality Experience Specialist, where your insights and initiative will directly shape how we respond to customer feedback and elevate our service standards. In this role, you’ll be at the heart of our commitment to continuous improvement, working cross-functionally to ensure our processes meet and exceed customer expectations. If you're ready to make a meaningful impact in a collaborative, innovation-driven environment—this is your opportunity to shine.How You’ll Make an Impact<ul><li>Propose and implement quality improvements based on customer feedback.</li><li>Lead resolution efforts for customer complaints with precision and empathy.</li><li>Coordinate root cause analyses and ensure timely corrective actions.</li><li>Monitor and report on complaint trends and improvement initiatives.</li><li>Analyze process gaps and recommend actionable solutions.</li><li>Prepare and maintain quality documentation and customer reports.</li><li>Deliver training on customer care tools and best practices.</li><li>Adapt and enhance customer care procedures and documentation.</li><li>Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.</li></ul>Your Background<ul><li>Minimum 5 years of experience in quality management, customer care, or a related field.</li><li>Strong communication skills to engage effectively with customers and internal teams.</li><li>Proven ability to manage multiple projects with a customer-first mindset.</li><li>Experience driving continuous improvement and quality awareness.</li><li>Familiarity with quality management systems and documentation tools.</li><li>Bachelor’s degree in a relevant field or equivalent practical experience.</li></ul>More About Us<ul><li>At Hitachi Energy, we’re committed to advancing a sustainable energy future through innovation and collaboration.</li><li>We offer a supportive environment where your ideas matter and your growth is encouraged.</li><li>Join a global team that values diversity, integrity, and continuous learning.</li></ul></div>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. &nbsp;Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Factory Quality Customer Care Specialist

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HITACHI ENERGY

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