Location:Sevlievo, Gabrovo, BulgariaJob ID: R0097961Date Posted:2025-06-25Company Name:HITACHI ENERGY BULGARIA EOODProfession (Job Category):Quality ManagementJob Schedule: Full timeRemote:NoJob Description:The OpportunityFor our Feeder Factory High Voltage based in Sevlievo we are looking for a Customer Quality Specialist to play a crucial role in managing both internal and external customer complaints. Based in our dynamic team, you will conduct systematic root cause analysis, develop corrective and preventive action plans, and ensure rapid containment actions to limit impacts on customer operations. This is your chance to make a significant impact in a company that values innovation, collaboration, and excellence.  How you’ll make an impact:<ul><li>Implement and ensure adherence to Non-Conformance Management and Customer Care Response Processes;</li><li>Manage and mentor quality professionals within your responsibility;</li><li>Support the collection and improvement of Voice of the Customers;</li><li>Lead root cause analysis and problem-solving efforts for non-conformances;</li><li>Provide regular status updates to customers and stakeholders;</li><li>Maintain precise records of investigations and findings;</li><li>Ensure completion of Non-Conformance Reports within predefined time frames;</li><li>Collaborate with internal and external customers to resolve complaints.</li></ul>Your background:<ul><li>Bachelor’s degree in a relevant field;</li><li>Preferably 2 years of experience in similar position (NCR management, customer service);</li><li>Strong understanding of root cause analysis and corrective action planning;</li><li>Excellent written and verbal communication in English (B2 level appreciated);</li><li>Knowledge of MS Office tools (Outlook, Word, Excel, Power-Point), and proficient in data analysis and quality management systems (SAP-QM, PowerAutomate and PowerBI appreciated);</li><li>Should be eager to learn, flexible, open-minded, team-work oriented and pro-active.</li></ul>What we offer<ul><li>13th salary;</li><li>Monthly food vouchers;</li><li>Supplementary health insurance;</li><li>Organized transport;</li><li>Additional bonuses.</li></ul>More about us Join Hitachi Energy and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy!Applications will be reviewed on an ongoing basis, so don’t delay – apply today!<h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Customer Quality Specialist

Location:Sevlievo, Gabrovo, BulgariaJob ID: R0097961Date Posted:2025-06-25Company Name:HITACHI ENERGY BULGARIA EOODProfession (Job Category):Quality ManagementJob Schedule:&nbsp;Full timeRemote:NoJob Description:The OpportunityFor our Feeder Factory High Voltage based in Sevlievo we are looking for a Customer Quality Specialist to play a crucial role in managing both internal and external customer complaints. Based in our dynamic team, you will conduct systematic root cause analysis, develop corrective and preventive action plans, and ensure rapid containment actions to limit impacts on customer operations. This is your chance to make a significant impact in a company that values innovation, collaboration, and excellence. &nbsp;How you’ll make an impact:<ul><li>Implement and ensure adherence to Non-Conformance Management and Customer Care Response Processes;</li><li>Manage and mentor quality professionals within your responsibility;</li><li>Support the collection and improvement of Voice of the Customers;</li><li>Lead root cause analysis and problem-solving efforts for non-conformances;</li><li>Provide regular status updates to customers and stakeholders;</li><li>Maintain precise records of investigations and findings;</li><li>Ensure completion of Non-Conformance Reports within predefined time frames;</li><li>Collaborate with internal and external customers to resolve complaints.</li></ul>Your background:<ul><li>Bachelor’s degree in a relevant field;</li><li>Preferably 2 years of experience in similar position (NCR management, customer service);</li><li>Strong understanding of root cause analysis and corrective action planning;</li><li>Excellent written and verbal communication in English (B2 level appreciated);</li><li>Knowledge of MS Office tools (Outlook, Word, Excel, Power-Point), and proficient in data analysis and quality management systems (SAP-QM, PowerAutomate and PowerBI appreciated);</li><li>Should be eager to learn, flexible, open-minded, team-work oriented and pro-active.</li></ul>What we offer<ul><li>13th salary;</li><li>Monthly food vouchers;</li><li>Supplementary health insurance;</li><li>Organized transport;</li><li>Additional bonuses.</li></ul>More about us&nbsp;Join Hitachi Energy and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy!Applications will be reviewed on an ongoing basis, so don’t delay – apply today!<h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.&nbsp;</h2>

Customer Quality Specialist

About the Job

About the Company

HITACHI ENERGY

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