Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint - we’ve got huge goals.Together with the Hannover Region and Hannover's public transport operator, ÜSTRA, we have been operating the “sprinti”, one of the most successful on-demand public transport projects in Germany with around 130,000 passengers every month, for over four years. As an Operations Specialist, you will take care of the day-to-day business of our “sprinti” service in Hanover and ensure that passengers are reliably transported by our drivers. You will drive continuous improvements and have unique opportunities to help shape the future of passenger transportation in the region.What You’ll Do:<ul><li>You take ownership of the day-to-day operations and are responsible for key operational KPIs for our on-demand public transport service “sprinti”</li><li>As the General Manager’s “right hand” for operations, you ensure that revenue and quality targets are met</li><li>You are one of the direct supervisors of our driving staff and support them throughout their journey - from onboarding and performance reviews to development, as well as organizing events and training sessions.</li><li>You manage driver deployment based on demand through efficient shift planning</li><li>You collaborate with our central operations teams to ensure excellent service quality and contribute to projects aimed at centralizing and automating processes</li><li>You actively contribute ideas on how we can continuously improve the “sprinti” service</li></ul>Who You Are:<ul><li>You enjoy working in a team and engaging directly with our driving staff on site</li><li>You have experience taking responsibility for team members</li><li>You stay calm under pressure and always stridke the right tone - whether you're speaking with senior leaders at our partner organizations or with drivers</li><li>You are data-driven and use key metrics to make decisions and set priorities</li><li>You have German language skills at C1 level or higher and B2 in English</li><li>You're always ready to listen and enjoy driving forward the topics that matter to your driving staff</li><li>You hold a valid Class B driver’s license</li></ul>What We Offer:<ul><li>The opportunity to become part of a global employer with over 750 mobility projects in more than 50 countries</li><li>Being part of a company recognized for its commitment to social impact</li><li>Trust and autonomy: we know the challenges we want to tackle, but you decide how to approach them – and we’re here to support you along the way</li><li>Salary Range: €40,000-55,000 per year. Final salary will be determined by the candidate’s experience, knowledge, and skills</li><li>Urban Sports Club membership</li><li>A beautiful office in the heart of Hannover</li><li>Hybrid work model (at least 3 days on the ground needed)</li><li>30 vacation days per year</li></ul>Curious about sprinti? 🍿 Watch this video: <a href="https://shorturl.at/7aggg">https://shorturl.at/7aggg</a>  📋Check out our case study: <a href="https://ridewithvia.com/resources">https://ridewithvia.com/resources</a> We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of worldclass engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride?Via is an equal opportunity employer.<div>#LI-RB1  </div>

Via builds innovative software to enable our customers &mdash; cities, transit agencies, transport operators, school districts, universities, and corporations &mdash; to transform their legacy transportation systems into advanced digital networks. As pioneers of the TransitTech category, Via&rsquo;s mission is to expand access to efficient, affordable, and sustainable transportation. Via&rsquo;s software enables organizations to digitize their existing transportation networks and launch new and innovative services, simultaneously lowering operating costs and increasing quality of service. Our software is used in over 500 communities in more than 35 countries around the world.

Operations Specialist (German-speaking)

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint - we’ve got huge goals.Together with the Hannover Region and Hannover's public transport operator, ÜSTRA, we have been operating the “sprinti”, one of the most successful on-demand public transport projects in Germany with around 130,000 passengers every month, for over four years.&nbsp;As an Operations Specialist, you will take care of the day-to-day business of our “sprinti” service in Hanover and ensure that passengers are reliably transported by our drivers. You will drive continuous improvements and have unique opportunities to help shape the future of passenger transportation in the region.What You’ll Do:<ul><li>You take ownership of the day-to-day operations and are responsible for key operational KPIs for our on-demand public transport service “sprinti”</li><li>As the General Manager’s “right hand” for operations, you ensure that revenue and quality targets are met</li><li>You are one of the direct supervisors of our driving staff and support them throughout their journey - from onboarding and performance reviews to development, as well as organizing events and training sessions.</li><li>You manage driver deployment based on demand through efficient shift planning</li><li>You collaborate with our central operations teams to ensure excellent service quality and contribute to projects aimed at centralizing and automating processes</li><li>You actively contribute ideas on how we can continuously improve the “sprinti” service</li></ul>Who You Are:<ul><li>You enjoy working in a team and engaging directly with our driving staff on site</li><li>You have experience taking responsibility for team members</li><li>You stay calm under pressure and always stridke the right tone - whether you're speaking with senior leaders at our partner organizations or with drivers</li><li>You are data-driven and use key metrics to make decisions and set priorities</li><li>You have German language skills at C1 level or higher and B2 in English</li><li>You're always ready to listen and enjoy driving forward the topics that matter to your driving staff</li><li>You hold a valid Class B driver’s license</li></ul>What We Offer:<ul><li>The opportunity to become part of a global employer with over 750 mobility projects in more than 50 countries</li><li>Being part of a company recognized for its commitment to social impact</li><li>Trust and autonomy: we know the challenges we want to tackle, but you decide how to approach them – and we’re here to support you along the way</li><li>Salary Range: €40,000-55,000 per year. Final salary will be determined by the candidate’s experience, knowledge, and skills</li><li>Urban Sports Club membership</li><li>A beautiful office in the heart of Hannover</li><li>Hybrid work model (at least 3 days on the ground needed)</li><li>30 vacation days per year</li></ul>Curious about sprinti? 🍿 Watch this video: <a href="https://shorturl.at/7aggg">https://shorturl.at/7aggg</a>&nbsp; 📋Check out our case study: <a href="https://ridewithvia.com/resources">https://ridewithvia.com/resources</a>&nbsp;We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.&nbsp;Our teams of worldclass engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.&nbsp;If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.&nbsp;Ready to join the ride?Via is an equal opportunity employer.<div>#LI-RB1 &nbsp;</div>

Operations Specialist (German-speaking)

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Via Transporation

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