Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.As a Driver Operations Associate, you will be instrumental in supporting the daily operations of Via's mobility services across the DACH region. Embedded in the Driver Operations team, you will optimize Via’s driver operations in Germany. Driving continuous improvement, you will collaborate closely with internal teams and external agencies to achieve hiring targets, maintain high driver satisfaction and retention, and ultimately enhance the overall customer experience for our riders.What You'll Do:<ul><li>Take ownership of Via’s driver recruitment operations for the entire DACH market, focusing on optimizing funnel performance and recruiter output</li><li>Collaborate with central and local operations teams to define, coordinate, and deliver against operational key metrics such as compliance and engagement</li><li>Use data to monitor hiring funnels, identify inefficiencies, and implement continuous improvements to boost conversion and time-to-hire</li><li>Develop and maintain reporting tools and dashboards to support data-driven decision-making and stakeholder alignment</li><li>Travel ~10% of your time within Germany to support new service launches and connect with local operations teams and drivers – gaining hands-on insights that inform strategic decisions</li><li>Be ready to roll up your sleeves and dive into hands-on tasks – whether it’s resolving urgent operational issues, supporting on the ground events, or bridging temporary process gaps</li><li>Support the development and implementation of retention initiatives and proactive measures to mitigate churn in the driver base</li></ul>Who You Are:<ul><li>You bring 1-3 years of relevant experience, including internships, ideally in a fast-paced, data-driven, or operations environment</li><li>Fluent in both German (C1 or above) and English</li><li>Comfortable managing others, with an interest in developing leadership skills</li><li>You enjoy working with numbers and you’re eager to dig into data to improve outcomes.  SQL and Tableau skills are not required, but are a big plus</li><li>You communicate effectively and are confident working across different stakeholder groups</li><li>You’re hands-on, structured, and solutions-oriented – you’re not afraid to take initiative and iterate on processes</li><li>A team player who thrives in a collaborative, mission-driven environment</li><li>You thrive in a fast-paced, dynamic environment where wearing multiple hats and adapting quickly to shifting priorities is the norm</li></ul>What We Offer:<ul><li>Joining a global employer with over 700 mobility deployments in 40+ countries</li><li>Becoming part of a company that was awarded for its commitment to social good</li><li>Salary range: €50,000 to €60,000 a year plus stock options - final salary will be determined by the candidate’s experience, knowledge, and skills</li><li>30 vacation days a year</li><li>Urban Sports Club membership</li><li>A lovely office situated in the heart of Berlin, in Mitte</li></ul>We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of worldclass engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride?Via is an equal opportunity employer. <div>#LI-RB1  </div>

Via builds innovative software to enable our customers &mdash; cities, transit agencies, transport operators, school districts, universities, and corporations &mdash; to transform their legacy transportation systems into advanced digital networks. As pioneers of the TransitTech category, Via&rsquo;s mission is to expand access to efficient, affordable, and sustainable transportation. Via&rsquo;s software enables organizations to digitize their existing transportation networks and launch new and innovative services, simultaneously lowering operating costs and increasing quality of service. Our software is used in over 500 communities in more than 35 countries around the world.

Driver Operations Associate (German-speaking)

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.As a Driver Operations Associate, you will be instrumental in supporting the daily operations of Via's mobility services across the DACH region. Embedded in the Driver Operations team, you will optimize Via’s driver operations in Germany. Driving continuous improvement, you will collaborate closely with internal teams and external agencies to achieve hiring targets, maintain high driver satisfaction and retention, and ultimately enhance the overall customer experience for our riders.What You'll Do:<ul><li>Take ownership of Via’s driver recruitment operations for the entire DACH market, focusing on optimizing funnel performance and recruiter output</li><li>Collaborate with central and local operations teams to define, coordinate, and deliver against operational key metrics such as compliance and engagement</li><li>Use data to monitor hiring funnels, identify inefficiencies, and implement continuous improvements to boost conversion and time-to-hire</li><li>Develop and maintain reporting tools and dashboards to support data-driven decision-making and stakeholder alignment</li><li>Travel ~10% of your time within Germany to support new service launches and connect with local operations teams and drivers – gaining hands-on insights that inform strategic decisions</li><li>Be ready to roll up your sleeves and dive into hands-on tasks – whether it’s resolving urgent operational issues, supporting on the ground events, or bridging temporary process gaps</li><li>Support the development and implementation of retention initiatives and proactive measures to mitigate churn in the driver base</li></ul>Who You Are:<ul><li>You bring 1-3 years of relevant experience, including internships, ideally in a fast-paced, data-driven, or operations environment</li><li>Fluent in both German (C1 or above) and English</li><li>Comfortable managing others, with an interest in developing leadership skills</li><li>You enjoy working with numbers and you’re eager to dig into data to improve outcomes.&nbsp; SQL and Tableau skills are not required, but are a big plus</li><li>You communicate effectively and are confident working across different stakeholder groups</li><li>You’re hands-on, structured, and solutions-oriented – you’re not afraid to take initiative and iterate on processes</li><li>A team player who thrives in a collaborative, mission-driven environment</li><li>You thrive in a fast-paced, dynamic environment where wearing multiple hats and adapting quickly to shifting priorities is the norm</li></ul>What We Offer:<ul><li>Joining a global employer with over 700 mobility deployments in 40+ countries</li><li>Becoming part of a company that was awarded for its commitment to social good</li><li>Salary range: €50,000 to €60,000 a year plus stock options - final salary will be determined by the candidate’s experience, knowledge, and skills</li><li>30 vacation days a year</li><li>Urban Sports Club membership</li><li>A lovely office situated in the heart of Berlin, in Mitte</li></ul>We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.&nbsp;Our teams of worldclass engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.&nbsp;If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.&nbsp;Ready to join the ride?Via is an equal opportunity employer.&nbsp;<div>#LI-RB1 &nbsp;</div>

Driver Operations Associate (German-speaking)

About the Job

About the Company

Via Transporation

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