Location:Krakow, Lesser Poland, PolandJob ID: R0094610Date Posted:2025-06-03Company Name:HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):Communications &amp; Corporate AffairsJob Schedule: Full timeRemote:NoJob Description:<div>The opportunity</div><div>To strengthen the Customer Experience team we are looking for a Technical Support Engineer to join our Energy Trading and Risk Management group.You will be responsible for the technical support and account management of key European clients, working closely with both internal and external teams to ensure customer success. This will involve tracking and taking ownership of customer issues/queries and managing through to resolution.We are looking for an individual with a passion for creating an exceptional customer experience. An ideal candidate will have excellent customer service, analytic and account management skills along with understanding of C/ETRM applications.How you´ll make an impact<ul><li>Tracking and taking ownership of customer issues/queries and managing through to resolution</li><li>Researching and troubleshooting software issues and providing prompt and accurate customer feedback</li><li>Acting as an advocate for the customer and effectively communicating feedback to and from technical teams dispersed globally</li><li>Organise regular customer meetings and provide status updates to internal and external stakeholders</li><li>Manage and own all aspects of customer success, while maintaining a holistic view of customer satisfaction</li></ul>Your background<ul><li>Proven experience (ideally five years plus) working with C/ETRM applications, ideally in a support capacity.</li><li>Excellent English verbal and written communication skills (C1 or B2).</li><li>Strong account management.</li><li>Ability to provide an outstanding customer experience for their clients.</li><li>Self-motivated and adaptable.</li></ul>More about usWe pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. We can provide more information during the recruitment process. </div><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Technical Support Engineer (Energy Trading and Risk Management)

Location:Krakow, Lesser Poland, PolandJob ID: R0094610Date Posted:2025-06-03Company Name:HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):Communications &amp; Corporate AffairsJob Schedule:&nbsp;Full timeRemote:NoJob Description:<div>The opportunity</div><div>To strengthen the Customer Experience team we are looking for a Technical Support Engineer to join our Energy Trading and Risk Management group.You will be responsible for the technical support and account management of key European clients, working closely with both internal and external teams to ensure customer success. This will involve tracking and taking ownership of customer issues/queries and managing through to resolution.We are looking for an individual with a passion for creating an exceptional customer experience. An ideal candidate will have excellent customer service, analytic and account management skills along with understanding of C/ETRM applications.How you´ll make an impact<ul><li>Tracking and taking ownership of customer issues/queries and managing through to resolution</li><li>Researching and troubleshooting software issues and providing prompt and accurate customer feedback</li><li>Acting as an advocate for the customer and effectively communicating feedback to and from technical teams dispersed globally</li><li>Organise regular customer meetings and provide status updates to internal and external stakeholders</li><li>Manage and own all aspects of customer success, while maintaining a holistic view of customer satisfaction</li></ul>Your background<ul><li>Proven experience (ideally five years plus) working with C/ETRM applications, ideally in a support capacity.</li><li>Excellent English verbal and written communication skills (C1 or B2).</li><li>Strong account management.</li><li>Ability to provide an outstanding customer experience for their clients.</li><li>Self-motivated and adaptable.</li></ul>More about usWe pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.&nbsp;We can provide more information during the recruitment process.&nbsp;</div><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.&nbsp;</h2>

Technical Support Engineer (Energy Trading and Risk Management)

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About the Company

HITACHI ENERGY

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