<div><span style="font-size:21.3333px;">Who we are</span></div><div><br></div><div><span style="font-size:10pt;"><b>The problem:</b> Every minute matters in fire response.  As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos. </span></div><div><br></div><div><span style="font-size:10pt;"><b>About Pano: </b>We are a 100+ person growth-stage hybrid-remote start-up, headquartered in San Francisco.  We are the leader in early wildfire detection and intelligence, helping fire professionals respond to fires faster and more safely—with the right equipment, timely information, and enhanced coordination—so that they can stop a new ignition before it grows.  Pano AI combines advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform. Leveraging a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, Pano AI produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence. </span></div><div><br></div><div><span style="font-size:10pt;">Pano AI is on</span><a style="font-size:10pt;" href="https://www.linkedin.com/company/time/"> TIME</a><span style="font-size:10pt;">'s list of the</span><a style="font-size:10pt;" href="https://time.com/collections/time100-companies-2025/7289577/pano-ai/"> 100 Most Influential Companies of 2025!</a><span style="font-size:10pt;"> MIT Technology Review listed Pano as one of the</span><a style="font-size:10pt;" href="https://www.technologyreview.com/2024/10/01/1104375/2024-climate-tech-companies-pano-ai-fire-detecting-ai/"> top 15 climate tech companies to watch</a><span style="font-size:10pt;"> in 2024, and Fast Company named Pano AI one of the</span><a style="font-size:10pt;" href="https://www.fastcompany.com/90846670/most-innovative-companies-artificial-intelligence-2023"> Top 10 most innovative companies in AI of 2023</a><span style="font-size:10pt;">. We’ve also been featured in the</span><a style="font-size:10pt;" href="https://www.wsj.com/articles/ai-wildfire-detection-startup-raises-44-million-2d662b00?mod=venture-capital_feat1_new-money_pos1"> Wall Street Journal</a><span style="font-size:10pt;">,</span><a style="font-size:10pt;" href="https://www.bloomberg.com/news/articles/2025-01-21/la-fires-bolster-investment-case-for-climate-adaptation-technology"> Bloomberg</a><span style="font-size:10pt;">,</span><a style="font-size:10pt;" href="https://www.cnbc.com/video/2024/11/18/ai-helping-to-fight-wildfires.html"> and CNBC News</a><span style="font-size:10pt;">.  Pano AI’s dozens of government and enterprise customers span 16 states in the U.S., five states in Australia, and BC, Canada, and we are currently monitoring over 30 million acres of land. Pano AI has raised</span><a style="font-size:10pt;" href="https://techcrunch-com.cdn.ampproject.org/c/s/techcrunch.com/2023/07/10/pano-series-a-extension/amp/"> $89M in venture capital funding</a><span style="font-size:10pt;"> from Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures. Learn more at</span><a style="font-size:10pt;" href="https://www.pano.ai/"> https://www.pano.ai/</a><span style="font-size:10pt;">.  </span></div><div><br></div><div><br></div><div><br></div><div><span style="font-size:16pt;">The Role </span></div><div><span style="font-size:10pt;">The Customer Success Manager (CSM) at Pano focuses on strategic account management, driving customer adoption, and fostering long-term partnerships to maximize customer value and retention. Pano AI seeks an experienced Customer Success Manager to help us better serve both new and existing clients during an exciting early growth phase of the business. You will own the customer relationship post-initial sale – including partnering with Sales to ensure healthy, long-term customer relationships, working with internal Operations team members during the installation of Pano camera hardware, and collaborating across the organization for the ongoing delivery of our cutting-edge product. You will build and maintain strong customer relationships and serve as a trusted partner to both your customers and internal teams to maintain account health. This is an ideal job for someone who has a passion for working with customers, exercises stellar business judgment, is an effective multitasker, and is a strategic thinker. </span></div><div><br></div><div><span style="font-size:10pt;">Following years of increasingly catastrophic climate disasters, we’re now in the midst of one of the greatest paradigm changes in the past century with the entire disaster preparedness space being re-imagined and restructured. This critical role within Pano’s Go-to-Market team will help empower and accelerate this change.  </span></div><br><br><h3>What you’ll do</h3><ul><li>Ensure swift execution of new Pano station installations by partnering closely with the internal Operations team and facilitating necessary actions with Sales and Operations teams</li><li>Drive ongoing account management to ensure customer satisfaction and drive additional expansion opportunities</li><li>Demonstrate strong executive presence and communication skills in high-stakes settings, including executive-level presentations, customer engagements, and strategic stakeholder meetings, effectively conveying confidence, clarity, and credibility. </li><li>Expertly navigate a SaaS business by skillfully managing the expectations of both your team and customers and making thoughtful choices that align business goals with client needs</li><li>Actively learn our client's needs to deliver the best solutions to their goals</li><li>Partner with Sales to support successful renewals and expansions in line with Pano’s “land and expand” strategy</li><li>Creatively problem-solve when difficult situations arise and help client and internal team members resolve delivery challenges</li><li>Regularly present critical findings, strategic planning, and sometimes difficult information to clients. </li><li>Foster effective decision-making and operational excellence across the business by building cross-functional relationships and helping internal teams understand client priorities and business context</li><li>Maintain strong relationships with clients to ensure streamlined project implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve success and drive adoption</li><li>Deeply understand the product suite, service offerings, and functionality to enable effective communication of capabilities to clients</li><li>Actively contribute to the refinement and development of new product features and service offerings by working closely with Product and Engineering</li></ul><h3>What you’ll bring</h3><ul><li>BS or BA degree. MBA, MS, or relevant experience preferred. </li><li>At least 5 years of professional experience in technology consulting or customer relationship management, with a strong preference for experience within a SaaS or enterprise software-related field</li><li>Proficient in direct customer interaction, fostering robust client connections, and delivering persuasive presentations.</li><li>Demonstrated track record of assisting Fortune 1000 customers with 6-figures in recurring revenue to discover optimal solutions.</li><li>You have worked in a cross-functional work environment and a knack for “getting things done” in a fast-paced environment</li><li>Skillful at managing multiple high-priority projects, adept at multitasking, and maintaining meticulous attention to detail.</li><li>The ideal candidate will be passionate about environmental issues.</li><li>Travel expectations are approximately 15% to 25%.</li></ul><br><div>Pano is an equal opportunity employer committed to recruiting and supporting our team-members regardless of where they come from. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</div>

<p><strong>About Pano</strong><span style="font-weight: 400;">: Founded in 2020, </span><a href="https://www.pano.ai/"><span style="font-weight: 400;">Pano</span></a><span style="font-weight: 400;"> is building the world&rsquo;s first fully-integrated disaster management platform focused on climate change resilience. Pano&rsquo;s SaaS solution leverages advanced hardware, software, and artificial intelligence technologies to modernize the disaster preparedness industry. Pano Rapid Detect, the company&rsquo;s first product, is already a leader in wildfire early detection and intelligence, with millions of dollars in revenue&nbsp; stretching across 4 states in the U.S. and 2 states in Australia. </span></p>
<p><span style="font-weight: 400;">Our customers include PG&amp;E, Portland General Electric, the Big Sky Montana Fire Department, and Southern Cross Forests.Our team is composed of seasoned technology professionals from companies such as Cisco, Apple, and Nest. Headquartered in San Francisco with an office and factory in the Mission District, our hybrid team works from locations around the world. Founded in mid-2020, we&rsquo;ve raised over $8M from leading VC funds and prominent angel investors, including the CEOs of Gitlab, HomeLight, and People.AI. </span></p>

Customer Success Manager

<div><span>Who we are</span></div><div><br></div><div><span><b>The problem:</b> Every minute matters in fire response.&nbsp; As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos.&nbsp;</span></div><div><br></div><div><span><b>About Pano: </b>We are a 100+ person growth-stage hybrid-remote start-up, headquartered in San Francisco.&nbsp; We are the leader in early wildfire detection and intelligence, helping fire professionals respond to fires faster and more safely—with the right equipment, timely information, and enhanced coordination—so that they can stop a new ignition before it grows.&nbsp; Pano AI combines advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform. Leveraging a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, Pano AI produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence.&nbsp;</span></div><div><br></div><div><span>Pano AI is on</span><a href="https://www.linkedin.com/company/time/"> TIME</a><span>'s list of the</span><a href="https://time.com/collections/time100-companies-2025/7289577/pano-ai/"> 100 Most Influential Companies of 2025!</a><span> MIT Technology Review listed Pano as one of the</span><a href="https://www.technologyreview.com/2024/10/01/1104375/2024-climate-tech-companies-pano-ai-fire-detecting-ai/"> top 15 climate tech companies to watch</a><span> in 2024, and Fast Company named Pano AI one of the</span><a href="https://www.fastcompany.com/90846670/most-innovative-companies-artificial-intelligence-2023"> Top 10 most innovative companies in AI of 2023</a><span>. We’ve also been featured in the</span><a href="https://www.wsj.com/articles/ai-wildfire-detection-startup-raises-44-million-2d662b00?mod=venture-capital_feat1_new-money_pos1"> Wall Street Journal</a><span>,</span><a href="https://www.bloomberg.com/news/articles/2025-01-21/la-fires-bolster-investment-case-for-climate-adaptation-technology"> Bloomberg</a><span>,</span><a href="https://www.cnbc.com/video/2024/11/18/ai-helping-to-fight-wildfires.html"> and CNBC News</a><span>.&nbsp; Pano AI’s dozens of government and enterprise customers span 16 states in the U.S., five states in Australia, and BC, Canada, and we are currently monitoring over 30 million acres of land. Pano AI has raised</span><a href="https://techcrunch-com.cdn.ampproject.org/c/s/techcrunch.com/2023/07/10/pano-series-a-extension/amp/"> $89M in venture capital funding</a><span> from Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures. Learn more at</span><a href="https://www.pano.ai/"> https://www.pano.ai/</a><span>. &nbsp;</span></div><div><br></div><div><br></div><div><br></div><div><span>The Role&nbsp;</span></div><div><span>The Customer Success Manager (CSM) at Pano focuses on strategic account management, driving customer adoption, and fostering long-term partnerships to maximize customer value and retention. Pano AI seeks an experienced Customer Success Manager to help us better serve both new and existing clients during an exciting early growth phase of the business. You will own the customer relationship post-initial sale – including partnering with Sales to ensure healthy, long-term customer relationships, working with internal Operations team members during the installation of Pano camera hardware, and collaborating across the organization for the ongoing delivery of our cutting-edge product. You will build and maintain strong customer relationships and serve as a trusted partner to both your customers and internal teams to maintain account health. This is an ideal job for someone who has a passion for working with customers, exercises stellar business judgment, is an effective multitasker, and is a strategic thinker.&nbsp;</span></div><div><br></div><div><span>Following years of increasingly catastrophic climate disasters, we’re now in the midst of one of the greatest paradigm changes in the past century with the entire disaster preparedness space being re-imagined and restructured. This critical role within Pano’s Go-to-Market team will help empower and accelerate this change.&nbsp;&nbsp;</span></div><br><br><h3>What you’ll do</h3><ul><li>Ensure swift execution of new Pano station installations by partnering closely with the internal Operations team and facilitating necessary actions with Sales and Operations teams</li><li>Drive ongoing account management to ensure customer satisfaction and drive additional expansion opportunities</li><li>Demonstrate strong executive presence and communication skills in high-stakes settings, including executive-level presentations, customer engagements, and strategic stakeholder meetings, effectively conveying confidence, clarity, and credibility. </li><li>Expertly navigate a SaaS business by skillfully managing the expectations of both your team and customers and making thoughtful choices that align business goals with client needs</li><li>Actively learn our client's needs to deliver the best solutions to their goals</li><li>Partner with Sales to support successful renewals and expansions in line with Pano’s “land and expand” strategy</li><li>Creatively problem-solve when difficult situations arise and help client and internal team members resolve delivery challenges</li><li>Regularly present critical findings, strategic planning, and sometimes difficult information to clients.&nbsp;</li><li>Foster effective decision-making and operational excellence across the business by building cross-functional relationships and helping internal teams understand client priorities and business context</li><li>Maintain strong relationships with clients to ensure streamlined project implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve success and drive adoption</li><li>Deeply understand the product suite, service offerings, and functionality to enable effective communication of capabilities to clients</li><li>Actively contribute to the refinement and development of new product features and service offerings by working closely with Product and Engineering</li></ul><h3>What you’ll bring</h3><ul><li>BS or BA degree. MBA, MS, or relevant experience preferred. </li><li>At least 5 years of professional experience in technology consulting or customer relationship management, with a strong preference for experience within a SaaS or enterprise software-related field</li><li>Proficient in direct customer interaction, fostering robust client connections, and delivering persuasive presentations.</li><li>Demonstrated track record of assisting Fortune 1000 customers with 6-figures in recurring revenue to discover optimal solutions.</li><li>You have worked in a cross-functional work environment and a knack for “getting things done” in a fast-paced environment</li><li>Skillful at managing multiple high-priority projects, adept at multitasking, and maintaining meticulous attention to detail.</li><li>The ideal candidate will be passionate about environmental issues.</li><li>Travel expectations are approximately 15% to 25%.</li></ul><br><div>Pano is an equal opportunity employer committed to recruiting and supporting our team-members regardless of where they come from. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</div>

Customer Success Manager

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Pano AI

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