Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1><ul><li>Support the Customer Service team to ensure high performance and continuous growth.</li><li>Oversee and streamline order processing, complaint resolution, and return handling procedures.</li><li>Monitor level of service and delivery timelines, proactively identifying and implementing improvements to meet company targets.</li><li>Act as a primary point of contact for key clients regarding shipments, receivables, product availability, claims, and product range guidance.</li><li>Coordinate with transport companies and ensure accurate processing of incoming invoices.</li><li>Collaborate with the Sales and Marketing teams on execution of the sales plan,  launch and timing of marketing campaigns, ensuring adherence to agreed conditions, and preparation and distribution of internal and external communications.</li><li>Maintain and update pricing lists and order forms, ensuring timely communication to distributors.</li><li>Foster strong communication and coordination with both internal and external stakeholders, including Sales, Marketing, Warehouse, Controlling, Accounting, International Supply Chain Management, IT teams, logistics partners, customers, and suppliers.</li></ul><h1>Qualifications:</h1><ul><li>Bachelor's degree or higher on o related field.</li><li>Minimum 4 years of experience in a similar role.</li><li>Upper-intermediate proficiency in English and native level Turkish.</li><li>Working knowledge of SAP and EDI systems.</li><li>Strong leadership and people management skills with a collaborative mindset.</li><li>Excellent communication and interpersonal skills with a proactive and client-focused approach.</li><li>Analytical thinking and decision-making capabilities.</li></ul>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg Household Products Evici Kullanim Araclari Sanayi ve Ticaret A.S.

Freudenberg e-Power Systems is one of the world's leading suppliers of emission-neutral energy systems for heavy-duty applications. With its experience and expertise in battery and fuel cell technology, the company offers tailor-made solutions, in particular combined systems, for sustainable and economical e-mobility. With over 800 employees, Freudenberg e-Power Systems supports its customers from application development through to production, commissioning and service.
The company is part of the global Freudenberg Group, which has four business areas: Seals and Vibration Control Technology, Nonwovens and Filtration, Household Products as well as Specialties and Others. In 2022 the Group generated sales of more than 11 billion euros and employed more than 50,000 associates in around 60 countries.

Customer Service Specialist

Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1><ul><li>Support the Customer Service team to ensure high performance and continuous growth.</li><li>Oversee and streamline order processing, complaint resolution, and return handling procedures.</li><li>Monitor level of service and delivery timelines, proactively identifying and implementing improvements to meet company targets.</li><li>Act as a primary point of contact for key clients regarding shipments, receivables, product availability, claims, and product range guidance.</li><li>Coordinate with transport companies and ensure accurate processing of incoming invoices.</li><li>Collaborate with the Sales and Marketing teams on execution of the sales plan,&nbsp; launch and timing of marketing campaigns, ensuring adherence to agreed conditions, and preparation and distribution of internal and external communications.</li><li>Maintain and update pricing lists and order forms, ensuring timely communication to distributors.</li><li>Foster strong communication and coordination with both internal and external stakeholders, including Sales, Marketing, Warehouse, Controlling, Accounting, International Supply Chain Management, IT teams, logistics partners, customers, and suppliers.</li></ul><h1>Qualifications:</h1><ul><li>Bachelor's degree or higher on o related field.</li><li>Minimum 4 years of experience in a similar role.</li><li>Upper-intermediate proficiency in English and native level Turkish.</li><li>Working knowledge of SAP and EDI systems.</li><li>Strong leadership and people management skills with a collaborative mindset.</li><li>Excellent communication and interpersonal skills with a proactive and client-focused approach.</li><li>Analytical thinking and decision-making capabilities.</li></ul>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg Household Products Evici Kullanim Araclari Sanayi ve Ticaret A.S.

Customer Service Specialist

About the Job

About the Company

Freudenberg

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