Job Title: Manager - BillingLocation: Kirkwood, NY.Work type: Office (on-site)The salary range for this position is dependent upon experience, ranging from $125,766 to $157,208.Job Summary The Manager of Billing at New York State Electric and Gas (NYSEG) is responsible for the accurate and timely billing for customers, producing over 976K bills annually, while providing direction and leadership to a team that ensures all regulatory and compliance requirements are met, along with adherence to meeting key service quality indicators and critical regulatory-driven deliverables.Responsibilities:Directs all Billing operations for NY (NYSEG) including following responsibilities:<ul><li>Manages billing processes, systems and vendors to ensure timely accurate bill issuance/revenue generation (~ 976K bills for $3.3B annually).</li><li>Manages billing back-office responsible for resolving outsorts, EMMAs, implausibles, bill adjustments, meter exchanges, price loads, and OOB invoices to ensure timely accurate bill issuance.</li><li>Manages team of employees in Binghamton and a remote workforce.</li><li>Responsible for project support including AMI, CRMB, CDG and Robotics Process Automation (RPA).</li><li>Compliance with all NY Billing Regulations, SOX Controls, and CEO Certifications.</li><li>Collaboration with NYSEG/RGE departments (Meter Services, Supplier Services, Regulatory, Appeals, Contact Centers, etc) to ensure timely accurate billing and customer communication.</li></ul>Required Qualifications:Education &amp; Experience Required:<ul><li>Bachelor’s degree in Accounting, Business, Finance, Economics or Information Technology with 7 years relevant experience in utility credit &amp; collections, finances, and/or billing operations (or significant and advanced experience in these fields for over 15 years) required.</li><li>Experience with SAP IS-U/CCS utility business processes in the areas of: Billing and Invoicing; Device Management; Front Office (including Electronic Bill Presentment and Bill Print); and/or Customer Information Analytics.</li></ul>Skills/Abilities:<ul><li>In depth change management skills and the ability to lead effectively in different work environments, geographies, and demographics both within and outside the Company.</li><li>Leadership skills: analytical thought processes and the ability to work well with multiple groups including regulatory agencies, external stakeholders, end users, process owners and the IT SAP Support Group.</li><li>Ability to manage employees in a unionized and salaried workforce.</li><li>Knowledge of customer billing and accounting processes.</li><li>Ability to balance the administration of budgets, staffing needs, and performance management goals and objectives.</li><li>Excellent analytical, interpersonal, verbal and written communication skills.</li><li>Proficient in SAP, Microsoft Excel, Word, and Power Point applications.</li><li>Strong problems solving, prioritization, and project management skills.</li></ul>Preferred Qualifications:<ul><li>Master’s Degree.</li></ul>Behavioral Competencies: <ul><li>Develop self &amp; others</li><li>Empower to grow</li><li>Collaborate and share</li><li>Be a role model</li><li>Focus to achieve results</li><li>Be agile</li></ul>#LI-NB1 #LI-office  Company:NY STATE ELECTRIC &amp; GAS CORPMobility InformationPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at <a href="mailto:careers@avangrid.com">careers@avangrid.com</a>.Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&amp;P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.Job Posting End Date:December-27-2025

Avangrid is a leading sustainable energy company transitioning America toward a clean and connected future headquartered in Orange, CT, and has a footprint in 24 states with $40 billion in assets. Our primary businesses are Networks, which serves 3.3 million electric and natural gas customers in the Northeast, and Renewables, the third-largest renewable energy company in the U.S. with a diverse onshore and offshore renewable energy portfolio. With more than 7,000 employees, Avangrid has built a culture that blends diversity, equity and inclusion guided by the company&rsquo;s ESG+F framework and the UN Sustainable Development Goals. This has led to recognition by JUST Capital in 2021 and 2022 as one of America&rsquo;s best corporate citizens and second in utilities for our commitment to the environment and the communities we serve. Avangrid has been named one of the World&rsquo;s Most Ethical Companies for four consecutive years by the Ethisphere Institute.

Manager - Billing

Job Title: Manager - BillingLocation: Kirkwood, NY.Work type: Office (on-site)The salary range for this position is dependent upon experience, ranging from $125,766 to $157,208.Job Summary The Manager of Billing at New York State Electric and Gas (NYSEG) is responsible for the accurate and timely billing for customers, producing over 976K bills annually, while providing direction and leadership to a team that ensures all regulatory and compliance requirements are met, along with adherence to meeting key service quality indicators and critical regulatory-driven deliverables.Responsibilities:Directs all Billing operations for NY (NYSEG) including following responsibilities:<ul><li>Manages billing processes, systems and vendors to ensure timely accurate bill issuance/revenue generation (~ 976K bills for $3.3B annually).</li><li>Manages billing back-office responsible for resolving outsorts, EMMAs, implausibles, bill adjustments, meter exchanges, price loads, and OOB invoices to ensure timely accurate bill issuance.</li><li>Manages team of employees in Binghamton and a remote workforce.</li><li>Responsible for project support including AMI, CRMB, CDG and Robotics Process Automation (RPA).</li><li>Compliance with all NY Billing Regulations, SOX Controls, and CEO Certifications.</li><li>Collaboration with NYSEG/RGE departments (Meter Services, Supplier Services, Regulatory, Appeals, Contact Centers, etc) to ensure timely accurate billing and customer communication.</li></ul>Required Qualifications:Education &amp; Experience Required:<ul><li>Bachelor’s degree in Accounting, Business, Finance, Economics or Information Technology with 7 years relevant experience in utility credit &amp; collections, finances, and/or billing operations (or significant and advanced experience in these fields for over 15 years) required.</li><li>Experience with SAP IS-U/CCS utility business processes in the areas of: Billing and Invoicing; Device Management; Front Office (including Electronic Bill Presentment and Bill Print); and/or Customer Information Analytics.</li></ul>Skills/Abilities:<ul><li>In depth change management skills and the ability to lead effectively in different work environments, geographies, and demographics both within and outside the Company.</li><li>Leadership skills: analytical thought processes and the ability to work well with multiple groups including regulatory agencies, external stakeholders, end users, process owners and the IT SAP Support Group.</li><li>Ability to manage employees in a unionized and salaried workforce.</li><li>Knowledge of customer billing and accounting processes.</li><li>Ability to balance the administration of budgets, staffing needs, and performance management goals and objectives.</li><li>Excellent analytical, interpersonal, verbal and written communication skills.</li><li>Proficient in SAP, Microsoft Excel, Word, and Power Point applications.</li><li>Strong problems solving, prioritization, and project management skills.</li></ul>Preferred Qualifications:<ul><li>Master’s Degree.</li></ul>Behavioral Competencies: <ul><li>Develop self &amp; others</li><li>Empower to grow</li><li>Collaborate and share</li><li>Be a role model</li><li>Focus to achieve results</li><li>Be agile</li></ul>#LI-NB1 #LI-office &nbsp;Company:NY STATE ELECTRIC &amp; GAS CORPMobility InformationPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at <a href="mailto:careers@avangrid.com">careers@avangrid.com</a>.Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. &nbsp;This does not include those that will work for Avangrid Power.Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&amp;P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.Job Posting End Date:December-27-2025

Manager - Billing

About the Job

About the Company

Iberdrola

Similar Jobs

Senior Project Controller

Senior Project Controller

Senior Manager, Accounts Payable

Senior Manager, Accounts Payable

Staff Accountant

Staff Accountant

Lead Analyst - Financial & Operations

Lead Analyst - Financial & Operations

Accounts Payable Specialist

Accounts Payable Specialist

Lead Analyst - Financial & Operations

Lead Analyst - Financial & Operations

Energy Billing Analyst

Energy Billing Analyst

Accounting Specialist

Accounting Specialist

SAP Finance Business Analyst and Project Manager

SAP Finance Business Analyst and Project Manager

Billing Assistant

Billing Assistant