The Control Room Operator will work on-site at a Traffic Management Center (TMC), located in Milwaukee, WI.  The environment is a technological hub for traffic operations, which uses a variety of different technologies and tools for the purpose of enhancing safety and mobility.The responsibilities of this position include, but are not limited to:<ul><li>Monitoring Wisconsin roadways and providing real-time traveler information for planned and unplanned events impacting traffic and congestion using various Intelligent Transportation Systems (ITS) tools such as closed-circuit television, changeable message signs, ramp meters, traffic detectors, etc.</li><li>Real-time assessment of all incoming traffic data and prioritization of content and traffic reporting needs</li><li>Regular communication with statewide first responders, law enforcement dispatchers, field technicians, and public service agencies to determine the severity of traffic incidents for dissemination to the motoring public</li><li>Locating, verifying, and monitoring of unplanned incidents, construction, special events and any other issues impacting traffic flow and/or motorist safety</li><li>Position will be required to become Flex Lane certified and maintain Flex Lane certification. Step in to operate Flex Lane when needed</li><li>Maintains traffic incident reports for incidents occurring on WI state highways</li><li>Assesses large volumes of data from a wide variety of sources to detect possible traffic incidents</li><li>Provides real-time status and situational awareness updates on control room activities such as significant incidents, special events, construction, etc.</li><li>Responsible for monitoring the functionality of Intelligent Transportation Systems (ITS) devices including CCTV cameras, message boards, detectors, ramp meters, etc. and creating maintenance requests for devices</li><li>Perform functions similar to an emergency dispatcher within a call center environment dispatching various resources</li><li>Responsible for the quality, accuracy and timeliness of all information disseminated</li><li>Attend trainings and staff meetings as requested possibly outside of normal schedule</li><li>Other duties as assigned</li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Control Room Operator

The Control Room Operator will work on-site at a Traffic Management Center (TMC), located in Milwaukee, WI.&nbsp; The environment is a technological hub for traffic operations, which uses a variety of different technologies and tools for the purpose of enhancing safety and mobility.The responsibilities of this position include, but are not limited to:<ul><li>Monitoring Wisconsin roadways and providing real-time traveler information for planned and unplanned events impacting traffic and congestion using various Intelligent Transportation Systems (ITS) tools such as closed-circuit television, changeable message signs, ramp meters, traffic detectors, etc.</li><li>Real-time assessment of all incoming traffic data and prioritization of content and traffic reporting needs</li><li>Regular communication with statewide first responders, law enforcement dispatchers, field technicians, and public service agencies to determine the severity of traffic incidents for dissemination to the motoring public</li><li>Locating, verifying, and monitoring of unplanned incidents, construction, special events and any other issues impacting traffic flow and/or motorist safety</li><li>Position will be required to become Flex Lane certified and maintain Flex Lane certification. Step in to operate Flex Lane when needed</li><li>Maintains traffic incident reports for incidents occurring on WI state highways</li><li>Assesses large volumes of data from a wide variety of sources to detect possible traffic incidents</li><li>Provides real-time status and situational awareness updates on control room activities such as significant incidents, special events, construction, etc.</li><li>Responsible for monitoring the functionality of Intelligent Transportation Systems (ITS) devices including CCTV cameras, message boards, detectors, ramp meters, etc. and creating maintenance requests for devices</li><li>Perform functions similar to an emergency dispatcher within a call center environment dispatching various resources</li><li>Responsible for the quality, accuracy and timeliness of all information disseminated</li><li>Attend trainings and staff meetings as requested possibly outside of normal schedule</li><li>Other duties as assigned</li></ul>

Control Room Operator

About the Job

About the Company

AECOM

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