This role is primarily responsible to provide day-to-day administrative support and coordination related to full knowledge management lifecycle and maintenance of the internal knowledge base. Responsibilities &amp; Duties<ul><li>Contribute to the creation and maintenance of knowledge and content following standard operating procedures and methodologies</li><li>Format HTML codes into knowledge articles</li><li>Perform analysis of content requirements and coordinate translation requests following the standard process set</li><li>Coordinate with global stakeholders on article creation and updates</li><li>Maintain knowledge assets and ensure clear, consistent, and unambiguous knowledge management repository</li><li>Conduct knowledge base system maintenance checks</li><li>Participate in testing before and after every system release</li><li>Assist in maintaining system performance records</li><li>Maintain historical records and reports of system usage, and knowledge articles inventory</li><li>May provide input and insight on employee feedback to support identification and execution of content-related project opportunities</li><li>May take part in projects related to research, creation, and maintenance of Knowledge Management resource materials</li><li>Escalate and analyze identified issues and concerns to the Team Lead for timely resolution</li><li>Maintain current processes and incorporate documentation updates as required</li><li>Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures</li><li>Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues</li><li>Support selected simple process improvement initiatives to streamline processes</li></ul> Qualifications &amp; Requirements Minimum Requirements: <ul><li>Bachelor’s degree or at least 3 years of relevant work experience</li><li>Intermediate proficiency in MS Office tools (Word/Excel/PowerPoint/Outlook)</li><li>Excellent writing and research skills</li><li>Experience using Knowledge Management tools and platforms (preferably ServiceNow for Knowledge Base, ticketing, HTML, chatbot)</li></ul> Preferred qualifications: <ul><li>Experience on processes and procedures relevant in knowledge management, technical writing or copy-editing and reporting and data analytics </li><li>Experience across core functions (e.g. Compensation, Benefits, Performance Management, etc.)</li><li>Knowledge of HR metrics and their applicability</li><li>Experience in using HR systems such as Workday and other KM platforms and tools</li><li>Understanding of Process Mapping Tools and Methodology</li><li>Experience working in an outsourcing, shared services, or similar model within similar function</li></ul> Attributes: <ul><li>Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)</li><li>Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)</li><li>Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, &amp; discrepancies through defined methods. (Attention to Detail)</li><li>Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)</li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Knowledge Management Senior Coordinator

&nbsp;This role is primarily responsible to provide day-to-day administrative support and coordination related to full knowledge management lifecycle and maintenance of the internal knowledge base.&nbsp;Responsibilities &amp; Duties<ul><li>Contribute to the creation and maintenance of knowledge and content following standard operating procedures and methodologies</li><li>Format HTML codes into knowledge articles</li><li>Perform analysis of content requirements and coordinate translation requests following the standard process set</li><li>Coordinate with global stakeholders on article creation and updates</li><li>Maintain knowledge assets and ensure clear, consistent, and unambiguous knowledge management repository</li><li>Conduct knowledge base system maintenance checks</li><li>Participate in testing before and after every system release</li><li>Assist in maintaining system performance records</li><li>Maintain historical records and reports of system usage, and knowledge articles inventory</li><li>May provide input and insight on employee feedback to support identification and execution of content-related project opportunities</li><li>May take part in projects related to research, creation, and maintenance of Knowledge Management resource materials</li><li>Escalate and analyze identified issues and concerns to the Team Lead for timely resolution</li><li>Maintain current processes and incorporate documentation updates as required</li><li>Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures</li><li>Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues</li><li>Support selected simple process improvement initiatives to streamline processes</li></ul>&nbsp;Qualifications &amp; Requirements&nbsp;Minimum Requirements: <ul><li>Bachelor’s degree or at least 3 years of relevant work experience</li><li>Intermediate proficiency in MS Office tools&nbsp;(Word/Excel/PowerPoint/Outlook)</li><li>Excellent writing and research skills</li><li>Experience using Knowledge Management tools and platforms (preferably ServiceNow for Knowledge Base, ticketing, HTML, chatbot)</li></ul>&nbsp;Preferred qualifications: <ul><li>Experience on processes and procedures relevant in knowledge management, technical writing or copy-editing&nbsp;and&nbsp;reporting and data analytics&nbsp;</li><li>Experience across core functions (e.g. Compensation, Benefits, Performance Management, etc.)</li><li>Knowledge of HR metrics and their applicability</li><li>Experience in using HR systems such as Workday and other KM platforms and tools</li><li>Understanding of Process Mapping Tools and Methodology</li><li>Experience working in an outsourcing, shared services, or similar model within similar function</li></ul>&nbsp;Attributes:&nbsp;<ul><li>Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)</li><li>Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)</li><li>Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, &amp; discrepancies through defined methods. (Attention to Detail)</li><li>Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)</li></ul>

Knowledge Management Senior Coordinator

About the Job

About the Company

AECOM

Similar Jobs

HRIT Architect

HRIT Architect

Generalist / Senior HR Generalist (Compensation & Benefit)

Generalist / Senior HR Generalist (Compensation & Benefit)

Human Resources Manager

Human Resources Manager

Senior Specialist, Employee Experience

Senior Specialist, Employee Experience

Executive Assistant to Management (F/M/D)

Executive Assistant to Management (F/M/D)

Administration Manager (Papua New Guinea)

Administration Manager (Papua New Guinea)

Employee Relations Manager

Employee Relations Manager

Operations Manager

Operations Manager

HR Operations Front Office Lead

HR Operations Front Office Lead

Specialist in labor Relations and Payroll

Specialist in labor Relations and Payroll