AECOM is seeking a Senior Vice President, Global Client Development Leader to drive growth, client centricity, strong client relationship and account management, as well as growth-related strategic initiatives. We are looking for a strategic thinker with a deep understanding of global business dynamics and a proven track record of successfully managing complex client relationships and accounts.In this role, the individual will lead the global Client Development Team, report to the enterprise Major Pursuits Leader, and work with global, regional and business line Strategy and Growth leadership. A key responsibility includes leading and maturing our Client Account Management (CAM) program and leveraging it to enable excellence in client service and growth.This is a hybrid-workplace role that can be located anywhere in North America or Europe near a major AECOM office. This is a critical, global leadership role with regular access to AECOM’s executive leadership team, and engagement with AECOM’s largest clients.Due to the nature of this role, the location is flexible and can be remote / virtual with travel as and when required.Responsibilities:The primary responsibilities of this role include advancing growth, client centricity, client relationships, as well as growth-related strategic initiatives. The successful candidate will align these responsibilities to enable AECOM’s strategic objectives and growth targets. This requires a client mind set, experience working on the front line with clients, and keen observational skills to identify cultural gaps and implement targeted interventions that foster a client-first mindset across all organizational levels. Further, a deep understanding of the business and global market, coupled with expert knowledge in the areas of client centricity and successive building blocks needed for ongoing CAM Program maturation are critical.Given the variability in CAM Program needs across AECOM, the ability to empathetically understand and respond to varied viewpoints is crucial for fostering collaboration, generating the best outcomes and achieving CAM Program success. A strong candidate will demonstrate excellent understanding of how to drive growth across a global organization, listening skills and a commitment to ensuring voices are heard when making decisions. This includes actively soliciting input from diverse perspectives, facilitating constructive dialogue, and synthesizing information to reach inclusive and well-considered outcomes.The global Client Development Team reports directly to the Global Client Development Leader, providing centralized client-focussed services for the business, promoting a strong global CAM community, along with tools and insights that enable our CAMs to drive growth. The successful candidate will lead this team to continue to evolve these services to mature our CAM program, drive excellence across the firm in client service, and to achieve growth.     <ul><li>Promoting a culture where employees at all levels prioritize customer needs and actively seek opportunities to improve the customer experience.</li><li>Drive standardization of best practices and methodologies for client account management across all regions and business lines, adapting to local nuances and cultural considerations.</li><li>Lead a diverse team of Strategy and Growth leadership and CAMs, fostering a culture of client centricity, collaboration, and performance excellence.</li><li>Lead and mentor the Client Development Team to deliver essential client-related business services and adapt them as needs change to support growth.</li><li>Identify, develop, and pursue opportunities for new business and growth within existing global client portfolios, leading high-value pursuits and strategic negotiations.</li><li>Collaborate with other functional areas (e.g., marketing, capture management, commercial, operations, risk, legal, enterprise capabilities, human resources) to ensure delivery of services tailored to client needs.</li><li>Establish, monitor and analyze performance of the CAM Program, driving continuous improvement and accountability.</li><li>Analyze global market trends, competitor activities, and client feedback to inform strategic adjustments and innovation within the CAM Program.</li><li>Champion a culture of strong client relationship management throughout the organization, promoting empathy, active listening, and a proactive approach to client satisfaction.</li><li>Cultivate and expand key relationships with senior executives at global client organizations, establishing yourself as a trusted advisor.</li></ul>This position offers a unique opportunity to shape the future of our client relationships on a global scale and significantly contribute to the firm's growth and success.Candidates will exhibit a high level of intelligence, business acumen, and a penchant for innovation, keen natural leadership skills, a growth mindset, and a clear sense of direction

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Senior Vice President, Global Client Development Leader

AECOM is seeking a Senior Vice President, Global Client Development Leader to drive growth, client centricity, strong client relationship and account management, as well as growth-related strategic initiatives. We are looking for a strategic thinker with a deep understanding of global business dynamics and a proven track record of successfully managing complex client relationships and accounts.In this role, the individual will lead the global Client Development Team, report to the enterprise Major Pursuits Leader, and work with global, regional and business line Strategy and Growth leadership. A key responsibility includes leading and maturing our Client Account Management (CAM) program and leveraging it to enable excellence in client service and growth.This is a hybrid-workplace role that can be located anywhere in North America or Europe near a major AECOM office. This is a critical, global leadership role with regular access to AECOM’s executive leadership team, and engagement with AECOM’s largest clients.Due to the nature of this role, the location is flexible and can be remote / virtual with travel as and when required.Responsibilities:The primary responsibilities of this role include advancing growth, client centricity, client relationships, as well as growth-related strategic initiatives. The successful candidate will align these responsibilities to enable AECOM’s strategic objectives and growth targets. This requires a client mind set, experience working on the front line with clients, and keen observational skills to identify cultural gaps and implement targeted interventions that foster a client-first mindset across all organizational levels. Further, a deep understanding of the business and global market, coupled with expert knowledge in the areas of client centricity and successive building blocks needed for ongoing CAM Program maturation are critical.Given the variability in CAM Program needs across AECOM, the ability to empathetically understand and respond to varied viewpoints is crucial for fostering collaboration, generating the best outcomes and achieving CAM Program success. A strong candidate will demonstrate excellent understanding of how to drive growth across a global organization, listening skills and a commitment to ensuring voices are heard when making decisions. This includes actively soliciting input from diverse perspectives, facilitating constructive dialogue, and synthesizing information to reach inclusive and well-considered outcomes.The global Client Development Team reports directly to the Global Client Development Leader, providing centralized client-focussed services for the business, promoting a strong global CAM community, along with tools and insights that enable our CAMs to drive growth. The successful candidate will lead this team to continue to evolve these services to mature our CAM program, drive excellence across the firm in client service, and to achieve growth. &nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Promoting a culture where employees at all levels prioritize customer needs and actively seek opportunities to improve the customer experience.</li><li>Drive standardization of best practices and methodologies for client account management across all regions and business lines, adapting to local nuances and cultural considerations.</li><li>Lead a diverse team of Strategy and Growth leadership and CAMs, fostering a culture of client centricity, collaboration, and performance excellence.</li><li>Lead and mentor the Client Development Team to deliver essential client-related business services and adapt them as needs change to support growth.</li><li>Identify, develop, and pursue opportunities for new business and growth within existing global client portfolios, leading high-value pursuits and strategic negotiations.</li><li>Collaborate with other functional areas (e.g., marketing, capture management, commercial, operations, risk, legal, enterprise capabilities, human resources) to ensure delivery of services tailored to client needs.</li><li>Establish, monitor and analyze performance of the CAM Program, driving continuous improvement and accountability.</li><li>Analyze global market trends, competitor activities, and client feedback to inform strategic adjustments and innovation within the CAM Program.</li><li>Champion a culture of strong client relationship management throughout the organization, promoting empathy, active listening, and a proactive approach to client satisfaction.</li><li>Cultivate and expand key relationships with senior executives at global client organizations, establishing yourself as a trusted advisor.</li></ul>This position offers a unique opportunity to shape the future of our client relationships on a global scale and significantly contribute to the firm's growth and success.Candidates will exhibit a high level of intelligence, business acumen, and a penchant for innovation, keen natural leadership skills, a growth mindset, and a clear sense of direction

Senior Vice President, Global Client Development Leader

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