Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that 88% of the world's trade is carried by sea? We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard? In our Digital Customer Experience unit, which sits in Parts and Field Services organisation, Business Unit Development, we are looking for a new Digital Application Manager, Customer Success to manage, develop and coordinate digital sales development actions across Central Europe and the Nordics. This role is a blend of Business Development (promoting our digital solutions to customers in your region), and Customer Success (ensuring customer satisfaction and high levels of retention). Your top KPI will be growing the digital sales share in the spare parts context, by promoting our Wärtsilä Online platform and B2B digital commerce solutions to our customers and internal stakeholders. You will be a key link between our customers, our internal development teams and our stakeholders as we seek to improve our digital product offering.  The Digital Application Manager will report to the Senior Digital Commerce Manager in Business Unit Development. You will be working alongside 3 other Digital Application Managers who are responsible for Americas, Middle East &amp; Asia and Southern Europe &amp; Africa, as well as a Digital Commerce and Data Expert. The preferred hiring location for this position is Finland, UK or Scandinavia.  What you will do: <ul><li>Manage, develop and monitor digital sales development activities in Central Europe and the Nordics, contributing to increase the digital sales share for Marine and Energy businesses. </li><li>Build positive relationships with the Regional and Area Sales Teams to identify target customers for digital onboarding.</li><li>Understand the customer journey in spare parts procurement context, identify pain points and propose solutions that enhance the customer experience and value proposition of Wärtsilä Online and other digital channels. </li><li>Increase awareness of Wärtsilä Online, ensure it provides added value for internal and external customers, and that it enables closer customer relationships and more efficient processes for transactional and agreement customers in your region.</li><li>Develop and execute deployment plans for the digital commerce solutions, including go-to-market strategies, events, meetings, targeted marketing campaigns, and data analysis. </li><li>Represent Marine and Energy customers towards our internal development teams. You will be responsible for identifying and defining process and product opportunities for Wärtsilä Online and B2B third party integrations, with the dual objectives of business growth and improved customer experience.</li><li>Support our digital sales reporting to meet businesses needs and aid data driven decision making. </li><li>Utilise Salesforce as per best practices and Wärtsilä guidelines, ensuring that digital commerce data and customer information is kept accurate.</li></ul> What you need to have: <ul><li>Knowledge of modern digital product development, especially customer portals and third-party integrations</li><li>Capability to build positive relationships with stakeholders and sales managers across your region</li><li>Experience in a customer facing role, in acquisition context, or customer success, or retention</li><li>Ability to onboard customers to digital channels and ensure that we support their lifecycle operations </li><li>An aptitude for translating customer feedback into ideas that inform business strategy</li><li>Salesforce and Power BI reporting &amp; analytical skills </li><li>Excellent presentation and communication skills</li><li>Fluency in verbal and written English</li><li>Willingness to travel for business and face to face meetings occasionally </li></ul> What we would like you to have: <ul><li>An initiative-taking and sales-oriented mindset</li><li>Experience of sales processes and tools</li><li>Experience working in or with digital sales and marketing</li><li>A collaborative attitude alongside the capability to work independently</li></ul> Who we are:  Parts and Field Service Business Unit Development (PFS BUD) supports the development and continuous improvement of the Parts and Field Service Business Unit in creating the strategic roadmap to reach better business performance and capture new business opportunities. PFS BUD supports the Business Unit in enhancing efficiency and continuous improvement of the flow through innovation, collaboration, digitalization and a customer-centric approach, on a global scale and in a safe environment. PFS BUD works as a business partner for stakeholders in Marine Power, but also for Energy Services and Marine Systems.  What we do: Digital Customer Experience as part of PFS BUD, is a business partner enabling better coordination, alignment, and effectiveness in the digital development and investments for Wärtsilä Online, B2B Third party integrations, Product Data Management, as well as future customer experience enablers. On top of operating the day-to-day digital customer interactions, we lead initiatives investing in data, technology and digital interaction development, aiming to improve digital customer journeys and digital customer experience. We also drive WPLM (Wärtsilä Product Lifecycle Management) operations and governance to follow the agreed best practices and ensure support to the Wärtsilä strategy.  Submit your application by 8th of August 2025 through our Careers Portal, attaching your CV and cover letter and answering the three questions explaining why you are interested in the position and why you would excel in it. Applications submitted via email will not be considered. If you have any enquiries regarding the position, please contact: Richard Slater Senior Digital Commerce Manager richard.slater@wartsila.com Last application date: 08/08/2025  At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. All new Wärtsilä employees in Finland will attend occupational health checks, including drug tests/screenings where applicable. When a person is located outside of Finland, the country legislation is followed. This is Wärtsilä Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on <a href="http://www.wartsila.com">www.wartsila.com</a>.

We enable sustainable societies through innovation in technology and services together with all our stakeholders &ndash; today and tomorrow. We emphasise innovation in sustainable technology and services to help our customers continuously improve environmental and economic performance. We work together with our strong ecosystem of partners every day, providing a wide portfolio of leading technologies and innovative solutions that offer our customers superior uptime, reliability and foreseeable lifecycle costs across their operations. Our global passionate team of 17,500 energy and maritime experts in 200 locations in more than 70 countries is committed to shaping decarbonisation transformation of our industries across the globe.

Digital Application Manager, Customer Success

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future.&nbsp;With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that 88% of the world's trade is carried by sea? We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services&nbsp;- together. Are you ready to jump onboard?&nbsp;In our Digital Customer Experience unit, which sits in Parts and Field Services organisation, Business Unit Development, we are looking for a new Digital Application Manager, Customer Success to manage, develop and coordinate digital sales development actions across Central Europe and the Nordics. This role is a blend of Business Development (promoting our digital solutions to customers in your region), and Customer Success (ensuring customer satisfaction and high levels of retention). Your top KPI will be growing the digital sales share in the spare parts context, by promoting our Wärtsilä Online platform and B2B digital commerce solutions to our customers and internal stakeholders. You will be a key link between our customers, our internal development teams and our stakeholders as we seek to improve our digital product offering.&nbsp;&nbsp;The Digital Application Manager will report to the Senior Digital Commerce Manager in Business Unit Development. You will be working alongside 3 other Digital Application Managers who are responsible for Americas, Middle East &amp; Asia and Southern Europe &amp; Africa, as well as a Digital Commerce and Data Expert.&nbsp;The preferred hiring location for this position is Finland, UK or Scandinavia.&nbsp;&nbsp;What you will do:&nbsp;<ul><li>Manage, develop and monitor digital sales development activities in Central Europe and the Nordics, contributing to increase the digital sales share for Marine and Energy businesses. </li><li>Build positive relationships with the Regional and Area Sales Teams to identify target customers for digital onboarding.</li><li>Understand the customer journey in spare parts procurement context, identify pain points and propose solutions that enhance the customer experience and value proposition of Wärtsilä Online and other digital channels. </li><li>Increase awareness of Wärtsilä Online, ensure it provides added value for internal and external customers, and that it enables closer customer relationships and more efficient processes for transactional and agreement customers in your region.</li><li>Develop and execute deployment plans for the digital commerce solutions, including go-to-market strategies, events, meetings, targeted marketing campaigns, and data analysis. </li><li>Represent Marine and Energy customers towards our internal development teams. You will be responsible for identifying and defining process and product opportunities for Wärtsilä Online and B2B third party integrations, with the dual objectives of business growth and improved customer experience.</li><li>Support our digital sales reporting to meet businesses needs and aid data driven decision making. </li><li>Utilise Salesforce as per best practices and Wärtsilä guidelines, ensuring that digital commerce data and customer information is kept accurate.</li></ul> What you need to have:&nbsp;<ul><li>Knowledge of modern digital product development, especially customer portals and third-party integrations</li><li>Capability to build positive relationships with stakeholders and sales managers across your region</li><li>Experience in a customer facing role, in acquisition context, or customer success, or retention</li><li>Ability to onboard customers to digital channels and ensure that we support their lifecycle operations </li><li>An aptitude for translating customer feedback into ideas that inform business strategy</li><li>Salesforce and Power BI reporting &amp; analytical skills </li><li>Excellent presentation and communication skills</li><li>Fluency in verbal and written English</li><li>Willingness to travel for business and face to face meetings occasionally&nbsp;</li></ul>&nbsp;What we would like you to have:&nbsp;<ul><li>An initiative-taking and sales-oriented mindset</li><li>Experience of sales processes and tools</li><li>Experience working in or with digital sales and marketing</li><li>A collaborative attitude alongside the capability to work independently</li></ul> Who we are:&nbsp; Parts and Field Service Business Unit Development (PFS BUD) supports the development and continuous improvement of the Parts and Field Service Business Unit in creating the strategic roadmap to reach better business performance and capture new business opportunities. PFS BUD supports the Business Unit in enhancing efficiency and continuous improvement of the flow through innovation, collaboration, digitalization and a customer-centric approach, on a global scale and in a safe environment. PFS BUD works as a business partner for stakeholders in Marine Power, but also for Energy Services and Marine Systems.&nbsp;&nbsp;What we do: Digital Customer Experience as part of PFS BUD, is a business partner enabling better coordination, alignment, and effectiveness in the digital development and investments for Wärtsilä Online, B2B Third party integrations, Product Data Management, as well as future customer experience enablers. On top of operating the day-to-day digital customer interactions, we lead initiatives investing in data, technology and digital interaction development, aiming to improve digital customer journeys and digital customer experience. We also drive WPLM (Wärtsilä Product Lifecycle Management) operations and governance to follow the agreed best practices and ensure support to the Wärtsilä strategy.&nbsp;&nbsp;Submit your application by 8th of August 2025 through our Careers Portal, attaching your CV and cover letter and answering the three questions explaining why you are interested in the position and why you would excel in it. Applications submitted via email will not be considered. If you have any enquiries regarding the position, please contact:&nbsp;Richard Slater Senior Digital Commerce Manager richard.slater@wartsila.com&nbsp;Last application date: 08/08/2025&nbsp;&nbsp;At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.&nbsp;All new Wärtsilä employees in Finland will attend occupational health checks, including drug tests/screenings where applicable. When a person is located outside of Finland, the country legislation is followed.&nbsp;This is Wärtsilä&nbsp;Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on <a href="http://www.wartsila.com">www.wartsila.com</a>.&nbsp;

Digital Application Manager, Customer Success

About the Job

About the Company

Wartsila

Similar Jobs

Customer Success Manager Benelux Market

Customer Success Manager Benelux Market

Customer Success Manager - Nordics

Customer Success Manager - Nordics

Technical Customer Success Manager with French

Technical Customer Success Manager with French

Technical Customer Success Manager with Spanish

Technical Customer Success Manager with Spanish

Customer Experience Improvement Manager - 12 month fixed term contract

Customer Experience Improvement Manager - 12 month fixed term contract

New Business Sales Manager - Energy & Commodities, Parameta Solutions

New Business Sales Manager - Energy & Commodities, Parameta Solutions

Customer Success Manager

Customer Success Manager

Customer Success Manager, SaaS/renewables(Remote in Spain)

Customer Success Manager, SaaS/renewables(Remote in Spain)

Customer Success Specialist

Customer Success Specialist

Digital business development manager

Digital business development manager