At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.  Reimagine What’s Possible We are immediately hiring a full-time Equipment Support Team – Technical Service Representative at our corporate headquarters in Allentown, PA. If you enjoy working with customers, can troubleshoot system issues, &amp; resolve problems, we have a position for you. This position requires 0-5% domestic travel.As a Technical Service Representative on the Equipment Support Team, you will provide remote technical support to our North American customer base, as well as our sales, distribution, logistics, and other internal teams. You’ll be the initial point of contact for troubleshooting and resolving issues across a wide range of technologies, including cryogenic liquid bulk equipment (LOX, LIN, LAR, MLX, MLN, LHY, CO2), Bulk Gaseous Systems, Pressure Swing Adsorption (PSA’S), Membranes, Hydrogen Refueling Stations, and other Advanced Systems. Your technical &amp; problem-solving skills will aid in ensuring the effective operation of these systems, contributing to our commitment to safety, exceptional service, and customer satisfaction.What's In It for You: At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees. Check out some of our benefits below!<ul><li>Affordable Medical, Dental and Vision Insurance (day 1 of employment) </li><li>401k with 100% vested company core and match  </li><li>Paid Vacation, holidays + sick time  </li><li>Paid Parental leave (Up to 8 weeks for both parents) </li><li>Backup Child and Adult Care benefit </li><li>Adoption assistance  </li><li>Flexible spending accounts (medical, dependent daycare) </li><li>Life Insurance (AD&amp;D- Paid for by Air Products), Supplemental AD&amp;D </li><li>Legal Plan &amp; Identity theft coverage  </li><li>EAP (Employee Assistance Program) </li><li>Many more supplemental benefits available </li></ul>Key Job Responsibilities:<ul><li>Maintaining safe, reliable, and efficient system operations.</li><li>Provide remote maintenance support by telephone to our customer base, delivery drivers, and commercial team by using equipment &amp; process knowledge.</li><li>Documenting all issues within SAP.</li><li>Processing of environmental incidents, product loss credit requests, and account inactivation’s &amp; reactivations.</li><li>Process requests from Engineering and Sales to provide support for current and new customers.</li><li>Respond to, document, and provide remote troubleshooting for alarms received in the alarm monitoring system.</li><li>Following up with customers to ensure all issues are driven to completion.</li><li>Prioritize all issues &amp; requests to ensure work is scheduled efficiently, and product interruptions do not occur for customers.</li><li>Performing these tasks in a manner that is client and customer oriented, and that reflects positively on Operations, the Equipment Support Team, and Air Products.</li></ul>Minimum Hiring Requirements:<ul><li>High School Diploma Required</li><li>Commitment to safety.</li><li>Excellent written and verbal communication skills.</li><li>Professional and courteous interpersonal skills to interact with various subject areas across Customer Engineering.</li><li>Must be a self-starter who takes initiative in learning and implementing new methods, concepts, and technologies.</li><li>Flexible and adaptable. Should be comfortable with change and can optimize processes and systems.</li><li>Strong technical capabilities. Background in Maintenance preferred.</li><li>Cryogenic Liquid Bulk Experience preferred, but not required.</li><li>Proficient in learning in new software applications. Able to use multiple PC based applications in a Windows environment.</li><li>Strong organizing and planning skills, including the ability to multi-task and to make effective decisions when dealing with contending priorities.</li></ul>Work Hours <ul><li>The open position schedule is Monday through Wednesday, with alternating Thursdays and Fridays, from 13:30 to 23:30.</li></ul>Join Air Products, where we proudly value the skills, dedication, and leadership that veterans bring to the table. As a veteran-friendly organization, we actively encourage and welcome veterans to apply for various roles within our company. We recognize the unique strengths and experiences that veterans contribute, and we foster a workplace that honors your service while providing a platform for professional growth.  #INDGEM#LI-LA1We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products. We offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance and retirement plans. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment.      We are an Equal Opportunity Employer (U.S.).  You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.   Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at talent@airproducts.com. General application status inquiries are not answered by this mailbox rather you’ll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.

Air Products (NYSE:APD) is a world-leading industrial gases company in operation for over 80 years focused on serving energy, environmental, and emerging markets. The Company has two growth pillars driven by sustainability. Air Products&rsquo; base business provides essential industrial gases, related equipment and applications expertise to customers in dozens of industries, including refining, chemicals, metals, electronics, manufacturing, and food. The Company also develops, engineers, builds, owns and operates some of the world's largest clean hydrogen projects supporting the transition to low- and zero-carbon energy in the heavy-duty transportation and industrial sectors. Additionally, Air Products is the world leader in the supply of liquefied natural gas process technology and equipment, and provides turbomachinery, membrane systems and cryogenic containers globally.
The Company had fiscal 2023 sales of $12.6 billion from operations in approximately 50 countries and has a current market capitalization of about $65 billion. Approximately 23,000 passionate, talented and committed employees from diverse backgrounds are driven by Air Products&rsquo; higher purpose to create innovative solutions that benefit the environment, enhance sustainability and reimagine what's possible to address the challenges facing customers, communities, and the world.&nbsp;

Technical Service Representative

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world. &nbsp;Reimagine What’s Possible We are immediately hiring a full-time Equipment Support Team – Technical Service Representative at our corporate headquarters in Allentown, PA. If you enjoy working with customers, can troubleshoot system issues, &amp; resolve problems, we have a position for you. This position requires 0-5% domestic travel.As a Technical Service Representative on the Equipment Support Team, you will provide remote technical support to our North American customer base, as well as our sales, distribution, logistics, and other internal teams. You’ll be the initial point of contact for troubleshooting and resolving issues across a wide range of technologies, including cryogenic liquid bulk equipment (LOX, LIN, LAR, MLX, MLN, LHY, CO2), Bulk Gaseous Systems, Pressure Swing Adsorption (PSA’S), Membranes, Hydrogen Refueling Stations, and other Advanced Systems. Your technical &amp; problem-solving skills will aid in ensuring the effective operation of these systems, contributing to our commitment to safety, exceptional service, and customer satisfaction.What's In It for You:&nbsp;At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees. Check out some of our benefits below!<ul><li>Affordable Medical, Dental and Vision Insurance (day 1 of employment)&nbsp;</li><li>401k with 100% vested company core and match&nbsp;&nbsp;</li><li>Paid Vacation, holidays + sick time&nbsp;&nbsp;</li><li>Paid Parental leave (Up to 8 weeks for both parents)&nbsp;</li><li>Backup Child and Adult Care benefit&nbsp;</li><li>Adoption assistance&nbsp;&nbsp;</li><li>Flexible spending accounts (medical, dependent daycare)&nbsp;</li><li>Life Insurance (AD&amp;D- Paid for by Air Products), Supplemental AD&amp;D&nbsp;</li><li>Legal Plan &amp; Identity theft coverage&nbsp;&nbsp;</li><li>EAP (Employee Assistance Program)&nbsp;</li><li>Many more supplemental benefits available&nbsp;</li></ul>Key Job Responsibilities:<ul><li>Maintaining safe, reliable, and efficient system operations.</li><li>Provide remote maintenance support by telephone to our customer base, delivery drivers, and commercial team by using equipment &amp; process knowledge.</li><li>Documenting all issues within SAP.</li><li>Processing of environmental incidents, product loss credit requests, and account inactivation’s &amp; reactivations.</li><li>Process requests from Engineering and Sales to provide support for current and new customers.</li><li>Respond to, document, and provide remote troubleshooting for alarms received in the alarm monitoring system.</li><li>Following up with customers to ensure all issues are driven to completion.</li><li>Prioritize all issues &amp; requests to ensure work is scheduled efficiently, and product interruptions do not occur for customers.</li><li>Performing these tasks in a manner that is client and customer oriented, and that reflects positively on Operations, the Equipment Support Team, and Air Products.</li></ul>Minimum Hiring Requirements:<ul><li>High School Diploma Required</li><li>Commitment to safety.</li><li>Excellent written and verbal communication skills.</li><li>Professional and courteous interpersonal skills to interact with various subject areas across Customer Engineering.</li><li>Must be a self-starter who takes initiative in learning and implementing new methods, concepts, and technologies.</li><li>Flexible and adaptable. Should be comfortable with change and can optimize processes and systems.</li><li>Strong technical capabilities. Background in Maintenance preferred.</li><li>Cryogenic Liquid Bulk Experience preferred, but not required.</li><li>Proficient in learning in new software applications. Able to use multiple PC based applications in a Windows environment.</li><li>Strong organizing and planning skills, including the ability to multi-task and to make effective decisions when dealing with contending priorities.</li></ul>Work Hours <ul><li>The open position schedule is Monday through Wednesday, with alternating Thursdays and Fridays, from 13:30 to 23:30.</li></ul>Join Air Products, where we proudly value the skills, dedication, and leadership that veterans bring to the table. As a veteran-friendly organization, we actively encourage and welcome veterans to apply for various roles within our company. We recognize the unique strengths and experiences that veterans contribute, and we foster a workplace that honors your service while providing a platform for professional growth. &nbsp;#INDGEM#LI-LA1We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.&nbsp;We offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance and retirement plans. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment. &nbsp;  &nbsp; We are an Equal Opportunity Employer (U.S.). &nbsp;You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status. &nbsp; Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at talent@airproducts.com. General application status inquiries are not answered by this mailbox rather you’ll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist. &nbsp;

Technical Service Representative

About the Job

About the Company

Air Products

Similar Jobs

Sr. Service Center Technician

Sr. Service Center Technician

Field Service Technician

Field Service Technician

Service Center Technician

Service Center Technician

Maintenance Technician

Maintenance Technician

Service Center Technician

Service Center Technician

Service Center Technician

Service Center Technician

Field Service/Support Technician

Field Service/Support Technician

Maintenance & Service Technician III

Maintenance & Service Technician III

Field Service Technician

Field Service Technician

Technical Services Representative

Technical Services Representative