<p>At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.</p><p><span style="font-size:16.0px;"><b>Position Specific Description</b></span></p><p></p><p> </p><p>Do you want to make a positive impact by ensuring that our operations department is firing on all cylinders and our customers are satisfied?  Join NextEra Energy Resource’s retail energy division focused on maximizing customer satisfaction through optimal operational performance.  This role is responsible for all analytics and performance management within the operations function. </p><p> </p><p><strong>Job Overview</strong></p><p> </p><p>The Sr. Manager of Analytics and Performance Management will report directly to the Sr. Director of Operations.  In this role, they will be responsible for all analytical and project management functions within Operations.  The role will ensure that billing, transaction management, credit, collections and the call center are operating optimally through advanced analytics and performance management tools.  The Sr. Manager of Analytics and Performance Management will be responsible for deep dives, strategic analysis and presenting findings to upper management.  The role will support all system and M&amp;A activity and will be responsible for ensuring that appropriate reporting is developed, existing reports are accurate and operations acheives metrics.  The Sr. Manager of Analytics and Performance Management will need to be able to write SQL queries to extract data from various systems.  In addition, the qualified candidate will have responsibility for vendor management, performance optimization and cost mitigation strategies. </p><p> </p><p><strong>Job Duties and Responsibilities</strong></p><ul><li>Manage all aspects of the day to day operational processes to ensure all metrics are achieved, including writing queries and developing reporting where appropriate</li><li>Responsible for managing multiple and complex projects with little direction</li><li>Act as liaison between internal and external teams to accomplish all regulatory and strategic initiatives</li><li>Revenue management for all manual billing components, including pass through products</li><li>Prepare all analytics for any deep dives necessary for the business, including writing all SQL and/or Python queries</li><li>Support all M&amp;A and systems migrations for the business</li><li>Independent oversight of core operational teams to ensure key metrics and responsibilities are achieved, including management and creation of KPI metrics</li><li>Vendor management, including cost oversight and implementing cost reduction initiatives</li><li>Oversight of the project management function to ensure projects are prioritized correctly, costs are managed, and the business delivers on requests</li><li>Pro-active identification of performance optimization opportunities for the business</li><li>Analytical support for the credit and collections and call center departments</li><li>Ad hoc analytics and deep dives to optimize performance on key issues as necessary</li><li>Create executive dashboards for key areas to report to executive leadership</li><li>Performs other job-related duties as assigned</li></ul><p> </p><p><strong>The core duties of this role involve:</strong></p><ul><li>Writing queries, analyzing data and metric management to drive performance optimization</li><li>Conducting data analysis and deep dives to support the business</li><li>Manage the planning process for Operations, including reporting on delta to actuals</li><li>Support all analytics relating to system migrations</li><li>Managing complex projects with cross-functional team members</li><li>Preparing and communicating updates and recommendations through PowerPoint and excel</li><li>Project management responsibilities, including finishing key projects on time and within budget</li><li>Achieve all cost targets for operations, including management of the budget for operations</li><li>Vendor and contract management for key operational vendors</li><li>Other operational support duties as assigned</li></ul><p> </p><p><strong>The most valuable skills for success in this role will be:</strong></p><ul><li>Demonstrated ability to solve complex problems with deeply thought-out solutions</li><li>Strong written communication and executive presentation skills</li><li>Strong financial analysis and retail energy acumen</li><li>Self-starter who takes responsibilities for project outcomes</li><li>High level of comfort with fast-paced and constantly evolving environments</li><li>Intellectually curious individual who can learn new topics quickly</li><li>Highly analytical with strong attention to detail</li><li>Highly organized and deadline driven individual</li><li>Expertise in Microsoft PowerPoint and Excel</li><li>Expertise in SQL and Python coding languages</li></ul><p> </p><p><strong>Required Qualifications</strong></p><ul><li>Bachelor’s – Accounting / Finance / Business / Engineering / IT or related field</li><li>Experience – 10+ years in retail energy or related field</li><li>Experience – 7+ years leading a team of individuals in a management capacity</li><li>SQL, Python and other coding languages</li><li>Previous experience within operations and general understanding of key operational processes</li></ul><p></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent;"><div style="font-size:16.0px;"><h2 style="font-size:1.0em;margin:0.0px;">Job Overview</h2></div><div><p>This job manages the day to day activities of the organization, including throughput processing, exception monitoring, metric tracking and issue resolution consistent with an optimally functioning business unit.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent;"><div style="font-size:16.0px;"><h2 style="font-size:1.0em;margin:0.0px;">Job Duties &amp; Responsibilities</h2></div><div><ul><li>Identifies, researches, and resolves operational issues</li><li>Provides gap analysis as needed</li><li>Ensures the approach within the team is focused on positive customer experience and creating customer value through relentless performance delivery</li><li>Participates in identifying and recommending process improvement solutions for increased performance, productivity and capability</li><li>Collaborates with internal stakeholders to define effective customer solutions to meet business needs</li><li>Ensures compliance of rules and regulations across all customer segments in all states</li><li>Creates and maintains process documentation across markets</li><li>Prepares spreadsheets, graphics, and word documents as required for tracking, reporting, analysis, documentation and presentations</li><li>Performs other job-related duties as assigned</li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent;"><div style="font-size:16.0px;"><h2 style="font-size:1.0em;margin:0.0px;">Required Qualifications</h2></div><div><ul><li>Bachelor's or Equivalent Experience</li><li>Experience: 10+ years</li><li>Supervisor/Management Experience: 4+ years</li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent;"><div style="font-size:16.0px;"><h2 style="font-size:1.0em;margin:0.0px;">Preferred Qualifications</h2></div><div><ul><li>Bachelor’s Degree</li><li>Experience 12+ years</li><li>Six Sigma Green Belt Certified</li></ul></div></div></div><p> </p><p>NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click <b><a href="https://www.nexteraenergy.com/careers/life-at-nextera/benefits.html">here</a></b> to learn more.</p><p> </p><p><b>Employee Group:</b>  Exempt<br><b>Employee Type:</b>  Full Time<br><b>Job Category:</b>  Finance, Accounting &amp; Business Analytics<br><b>Organization:</b>  <span>Gexa Energy, LP</span> <br><b>Relocation Provided:</b>  Yes, if applicable</p><p> </p><p><span style="font-size:12.0px;"><span><span style="color:#333333;">NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.</span></span></span></p><p style="margin-bottom:11.0px;text-align:justify;"> </p><p style="margin-bottom:11.0px;text-align:justify;"><span style="font-size:12.0px;"><span><span style="color:#333333;">NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to </span><a href="mailto:recruiting-coordinator.sharedmailbox@nexteraenergy.com" style="color:blue;text-decoration:underline;"><span style="color:#0096db;">recruiting-coordinator.sharedmailbox@nexteraenergy.com</span></a><span style="color:#333333;">, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.</span></span></span></p><p style="margin-bottom:11.0px;text-align:justify;"> </p><p style="margin-bottom:11.0px;text-align:justify;"><span style="font-size:12.0px;"><span><span style="color:#333333;">NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.</span></span></span></p><p style="margin-bottom:11.0px;text-align:justify;"> </p><p style="margin-bottom:11.0px;text-align:justify;"><span style="font-size:12.0px;"><span><span style="color:#333333;">NextEra Energy <b>does not</b> accept any unsolicited resumes or referrals from <b>any third-party recruiting firms or agencies</b>. Please see our </span><a href="https://jobs.nexteraenergy.com/content/Third-Party-Recruiters/?locale=en_US&amp;previewLink=true&amp;referrerSave=false&amp;token=a4un1TiWoTYJimvq3RG1Jw%3D%3D" style="color:blue;text-decoration:underline;"><span style="color:#0096db;">policy</span></a><span style="color:#333333;"> for more information.</span></span></span></p><p><span style="font-size:10.0px;">.</span></p><p><span style="color:#ffffff;"><span style="font-size:4.0px;"><span></span> </span></span></p>

<p>NextEra Energy, Inc. (NYSE: NEE) is a leading clean energy company headquartered in Juno Beach, Florida. NextEra Energy owns two electric companies in Florida: Florida Power &amp; Light Company, which serves more than five million customer accounts in Florida and is the largest rate-regulated electric utility in the United States as measured by retail electricity produced and sold; and Gulf Power Company, which serves more than 460,000 customers in eight counties throughout Northwest Florida. NextEra Energy also owns a competitive energy business, NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world&rsquo;s largest generator of renewable energy from the wind and sun and a world leader in battery storage. Through its subsidiaries, NextEra Energy generates clean, emissions-free electricity from eight commercial nuclear power units in Florida, New Hampshire, Iowa and Wisconsin. A Fortune 200 company and included in the S&amp;P 100 index, NextEra Energy has been recognized often by third parties for its efforts in sustainability, corporate responsibility, ethics and compliance, and diversity. NextEra Energy is ranked No. 1 in the electric and gas utilities industry on Fortune&rsquo;s 2019 list of &ldquo;World&rsquo;s Most Admired Companies&rdquo; and ranked among the top 25 on Fortune&rsquo;s 2018 list of companies that &ldquo;Change the World.&rdquo;</p>

Sr. Manager, Analytics and Performance Management

<p>At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.</p><p><span><b>Position Specific Description</b></span></p><p></p><p>&nbsp;</p><p>Do you want to make a positive impact by ensuring that our operations department is firing on all cylinders and our customers are satisfied?&nbsp; Join NextEra Energy Resource’s retail energy division focused on maximizing customer satisfaction through optimal operational performance.&nbsp; This role is responsible for all analytics and performance management within the operations function.&nbsp;</p><p>&nbsp;</p><p><strong>Job Overview</strong></p><p>&nbsp;</p><p>The Sr. Manager of Analytics and Performance Management will report directly to the Sr. Director of Operations.&nbsp; In this role, they will be responsible for all analytical and project management functions within Operations.&nbsp; The role will ensure that billing, transaction management, credit, collections and the call center are operating optimally through advanced analytics and performance management tools.&nbsp; The Sr. Manager of Analytics and Performance Management will be responsible for deep dives, strategic analysis and presenting findings to upper management.&nbsp; The role will support all system and M&amp;A activity and will be responsible for ensuring that appropriate reporting is developed, existing reports are accurate and operations acheives metrics.&nbsp; The Sr. Manager of Analytics and Performance Management will need to be able to write SQL queries to extract data from various systems.&nbsp; In addition, the qualified candidate will have responsibility for vendor management, performance optimization and cost mitigation strategies.&nbsp;</p><p>&nbsp;</p><p><strong>Job Duties and Responsibilities</strong></p><ul><li>Manage all aspects of the day to day operational processes to ensure all metrics are achieved, including writing queries and developing reporting where appropriate</li><li>Responsible for managing multiple and complex projects with little direction</li><li>Act as liaison between internal and external teams to accomplish all regulatory and strategic initiatives</li><li>Revenue management for all manual billing components, including pass through products</li><li>Prepare all analytics for any deep dives necessary for the business, including writing all SQL and/or Python queries</li><li>Support all M&amp;A and systems migrations for the business</li><li>Independent oversight of core operational teams to ensure key metrics and responsibilities are achieved, including management and creation of KPI metrics</li><li>Vendor management, including cost oversight and implementing cost reduction initiatives</li><li>Oversight of the project management function to ensure projects are prioritized correctly, costs are managed, and the business delivers on requests</li><li>Pro-active identification of performance optimization opportunities for the business</li><li>Analytical support for the credit and collections and call center departments</li><li>Ad hoc analytics and deep dives to optimize performance on key issues as necessary</li><li>Create executive dashboards for key areas to report to executive leadership</li><li>Performs other job-related duties as assigned</li></ul><p>&nbsp;</p><p><strong>The core duties of this role involve:</strong></p><ul><li>Writing queries, analyzing data and metric management to drive performance optimization</li><li>Conducting data analysis and deep dives to support the business</li><li>Manage the planning process for Operations, including reporting on delta to actuals</li><li>Support all analytics relating to system migrations</li><li>Managing complex projects with cross-functional team members</li><li>Preparing and communicating updates and recommendations through PowerPoint and excel</li><li>Project management responsibilities, including finishing key projects on time and within budget</li><li>Achieve all cost targets for operations, including management of the budget for operations</li><li>Vendor and contract management for key operational vendors</li><li>Other operational support duties as assigned</li></ul><p>&nbsp;</p><p><strong>The most valuable skills for success in this role will be:</strong></p><ul><li>Demonstrated ability to solve complex problems with deeply thought-out solutions</li><li>Strong written communication and executive presentation skills</li><li>Strong financial analysis and retail energy acumen</li><li>Self-starter who takes responsibilities for project outcomes</li><li>High level of comfort with fast-paced and constantly evolving environments</li><li>Intellectually curious individual who can learn new topics quickly</li><li>Highly analytical with strong attention to detail</li><li>Highly organized and deadline driven individual</li><li>Expertise in Microsoft PowerPoint and Excel</li><li>Expertise in SQL and Python coding languages</li></ul><p>&nbsp;</p><p><strong>Required Qualifications</strong></p><ul><li>Bachelor’s – Accounting / Finance / Business / Engineering / IT or related field</li><li>Experience – 10+ years in retail energy or related field</li><li>Experience – 7+ years leading a team of individuals in a management capacity</li><li>SQL, Python and other coding languages</li><li>Previous experience within operations and general understanding of key operational processes</li></ul><p></p><div><div><div><h2>Job Overview</h2></div><div><p>This job manages the day to day activities of the organization, including throughput processing, exception monitoring, metric tracking and issue resolution consistent with an optimally functioning business unit.</p></div></div><div><div><h2>Job Duties &amp; Responsibilities</h2></div><div><ul><li>Identifies, researches, and resolves operational issues</li><li>Provides gap analysis as needed</li><li>Ensures the approach within the team is focused on positive customer experience and creating customer value through relentless performance delivery</li><li>Participates in identifying and recommending process improvement solutions for increased performance, productivity and capability</li><li>Collaborates with internal stakeholders to define effective customer solutions to meet business needs</li><li>Ensures compliance of rules and regulations across all customer segments in all states</li><li>Creates and maintains process documentation across markets</li><li>Prepares spreadsheets, graphics, and word documents as required for tracking, reporting, analysis, documentation and presentations</li><li>Performs other job-related duties as assigned</li></ul></div></div><div><div><h2>Required Qualifications</h2></div><div><ul><li>Bachelor's or Equivalent Experience</li><li>Experience: 10+ years</li><li>Supervisor/Management Experience: 4+ years</li></ul></div></div><div><div><h2>Preferred Qualifications</h2></div><div><ul><li>Bachelor’s Degree</li><li>Experience 12+ years</li><li>Six Sigma Green Belt Certified</li></ul></div></div></div><p>&nbsp;</p><p>NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click <b><a href="https://www.nexteraenergy.com/careers/life-at-nextera/benefits.html">here</a></b> to learn more.</p><p>&nbsp;</p><p><b>Employee Group:</b> &nbsp;Exempt<br><b>Employee Type:</b>&nbsp;&nbsp;Full Time<br><b>Job Category:</b> &nbsp;Finance, Accounting &amp; Business Analytics<br><b>Organization:</b> &nbsp;<span>Gexa Energy, LP</span>&nbsp;<br><b>Relocation Provided:</b> &nbsp;Yes, if applicable</p><p>&nbsp;</p><p><span><span><span>NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.</span></span></span></p><p>&nbsp;</p><p><span><span><span>NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to </span><a href="mailto:recruiting-coordinator.sharedmailbox@nexteraenergy.com"><span>recruiting-coordinator.sharedmailbox@nexteraenergy.com</span></a><span>, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.</span></span></span></p><p>&nbsp;</p><p><span><span><span>NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.</span></span></span></p><p>&nbsp;</p><p><span><span><span>NextEra Energy <b>does not</b> accept any unsolicited resumes or referrals from <b>any third-party recruiting firms or agencies</b>. Please see our </span><a href="https://jobs.nexteraenergy.com/content/Third-Party-Recruiters/?locale=en_US&amp;previewLink=true&amp;referrerSave=false&amp;token=a4un1TiWoTYJimvq3RG1Jw%3D%3D"><span>policy</span></a><span> for more information.</span></span></span></p><p><span>.</span></p><p><span><span><span></span>&nbsp;</span></span></p>

Sr. Manager, Analytics and Performance Management

About the Job

About the Company

NextEra Energy

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