As a technology leader TOMRA Sorting Solutions continues to be a pioneer in sensor-based-sorting in the food, recycling &amp; mining industries.It is our attention to detail and efficiency in delivering our service that is of utmost priority. If you are a highly motivated and driven individual up for the challenge of working for an industry leader, you will fit right in.Key areas of accountability are customer service and administration support for the Service Team.<ul><li>Coordinate and process quote enquires for spare parts and services</li><li>Receiving and processing customer order for spare parts order, service for maintenance and breakdowns.</li><li>Coordination of parts shipment with customer and local stock</li><li>Handling of work orders for service engineer site visits including invoicing when services are completed</li><li>Service agreement management &amp; local customer stock reviews</li><li>Receivables review &amp; follow up.</li><li>Service invoicing process.</li><li>Coordinating for importation of products and spare parts.</li><li>Produce reports measuring key service performance metrics such as response time, resolution time, and FSE utilization, cost monitoring and analysis for site visits</li><li>Assist with Field Service Engineer travel arrangements &amp; client visit coordination with the supervisor.</li><li>Control the H&amp;S documents of the service team.</li><li>Provide other support to sales and service teams.  </li><li>Provide other support &amp; arrangements to local organization.</li></ul>

TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries.

Customer Service Coordinator* - South and Central America 

As a technology leader TOMRA Sorting Solutions continues to be a pioneer in sensor-based-sorting in the food, recycling &amp; mining industries.It is our attention to detail and efficiency in delivering our service that is of utmost priority.&nbsp;If you are a highly motivated and driven individual up for the challenge of working for an industry leader, you will fit right in.Key areas of accountability are customer service and administration support for the Service Team.<ul><li>Coordinate and process quote enquires for spare parts and services</li><li>Receiving and processing customer order for spare parts order, service for maintenance and breakdowns.</li><li>Coordination of parts shipment with customer and local stock</li><li>Handling of work orders for service engineer site visits including invoicing when services are completed</li><li>Service agreement management &amp; local customer stock reviews</li><li>Receivables review &amp; follow up.</li><li>Service invoicing process.</li><li>Coordinating for importation of products and spare parts.</li><li>Produce reports measuring key service performance metrics such as response time, resolution time, and FSE utilization, cost monitoring and analysis for site visits</li><li>Assist with Field Service Engineer travel arrangements &amp; client visit coordination with the supervisor.</li><li>Control the H&amp;S documents of the service team.</li><li>Provide other support to sales and service teams. &nbsp;</li><li>Provide other support &amp; arrangements to local organization.</li></ul>&nbsp;

Customer Service Coordinator* - South and Central America

About the Job

About the Company

Tomra

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