At TOMRA, we are passionate about innovation and sustainability. As part of our global IT organization, you’ll contribute to a mission-driven company that’s making a real impact. You’ll work with cutting-edge technology, supportive colleagues, and have opportunities for growth and development.TOMRA is seeking a dedicated and customer-focused IT Service Desk Specialist to join our global IT Service Delivery team. In this role, you will be a key player in delivering reliable, professional, and timely IT support to our internal users across the globe. You’ll be part of a collaborative team that ensures our colleagues remain productive with state-of-the-art IT equipment and services.This position is ideal for someone who thrives in a dynamic, international environment and enjoys solving technical challenges while delivering exceptional service. Key Tasks<ul><li>Provide first-line (L1) IT support to end users via the global IT Service Desk</li><li>Manage onboarding and offboarding processes, including hardware setup and collection</li><li>Prepare and configure client computers, mobile devices, and access cards</li><li>Support users with Windows-based systems, Microsoft 365, and mobile platforms (iOS/Android)</li><li>Handle IT requests and incidents, escalating to L2/L3 support when necessary</li><li>Collaborate with global IT teams to review and resolve support tickets</li><li>Coordinate with third-party vendors for hardware, software, and service issues</li><li>Perform hands-on maintenance and support, including hardware repairs and installations</li><li>Manage distribution of IT equipment, support local infrastructure needs and assist remote teams with on-premises hardware</li></ul>Some travel to other TOMRA locations might be required.

TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries.

IT Service Desk Specialist

At TOMRA, we are passionate about innovation and sustainability. As part of our global IT organization, you’ll contribute to a mission-driven company that’s making a real impact. You’ll work with cutting-edge technology, supportive colleagues, and have opportunities for growth and development.TOMRA is seeking a dedicated and customer-focused IT Service Desk Specialist to join our global IT Service Delivery team. In this role, you will be a key player in delivering reliable, professional, and timely IT support to our internal users across the globe. You’ll be part of a collaborative team that ensures our colleagues remain productive with state-of-the-art IT equipment and services.This position is ideal for someone who thrives in a dynamic, international environment and enjoys solving technical challenges while delivering exceptional service.&nbsp;Key Tasks<ul><li>Provide first-line (L1) IT support to end users via the global IT Service Desk</li><li>Manage onboarding and offboarding processes, including hardware setup and collection</li><li>Prepare and configure client computers, mobile devices, and access cards</li><li>Support users with Windows-based systems, Microsoft 365, and mobile platforms (iOS/Android)</li><li>Handle IT requests and incidents, escalating to L2/L3 support when necessary</li><li>Collaborate with global IT teams to review and resolve support tickets</li><li>Coordinate with third-party vendors for hardware, software, and service issues</li><li>Perform hands-on maintenance and support, including hardware repairs and installations</li><li>Manage distribution of IT equipment, support local infrastructure needs and assist remote teams with on-premises hardware</li></ul>Some travel to other TOMRA locations might be required.

IT Service Desk Specialist

About the Job

About the Company

Tomra

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