<p style="text-align:left;"><span>Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. </span><span><span>As a leading water technology company with </span><span>23,000 employees</span><span> </span><span>operating</span><span> in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.</span></span></p><p style="text-align:inherit;"></p><h3><span>Join a Team with over 120 years of Innovation: Flygt, a Xylem brand</span></h3><p></p><h3></h3><h3>Flygt designs and manufactures control panels for pump operation in a variety of applications, including irrigation systems, sewage and transfer pumping, wastewater lift stations, pump houses, chambers, septic tanks, sand filters, pond aeration systems, and fountain control.</h3><p></p><h3></h3><h3>The Field Service Specialist will support a wide range of service and sales activities. This role focuses on installing, programming, troubleshooting, and servicing various models of controllers and monitoring devices. Responsibilities also include establishing SCADA connections, providing training, and working with electronic systems across our water transport portfolio.</h3><p></p><h3></h3><h3><br>They will also perform installations and troubleshooting of our cloud-based platforms and our on-premise digital solutions.  <br> </h3><h3></h3><h3></h3><h3></h3><h3>They will also perform installations and troubleshooting of our cloud-based platforms and our on-premise digital solutions.  </h3><p></p><p></p><h3></h3><h3>We offer a full benefits package to include Flexible Time Off (FTO) , health, dental, vision, investment savings plan, and additional miscellaneous benefits.</h3><p></p><p></p><h3></h3><h3><b>Essential Duties/Principal Responsibilities:</b></h3><ul><li><h3>Perform/lead field installation: industrial control, electrical control panels, SCADA systems, VFD’s, PLCs, industry standard communications protocols, and other electronic systems and instrumentation</h3></li><li><h3>Provide hands-on technical support for our control panels by commissioning, configuring, retrofitting, installing, new hardware either via phone or onsite</h3></li><li><h3>Read and follow Electrical Schematics to determine how to interface automation and electrical components.</h3></li><li><h3>Field modifications to existing control panels to accommodate Xylem Monitoring &amp; Controls equipment to an exemplary standard.</h3></li><li><h3>Mark up schematics (for as built drawings) with field modifications for engineering updates</h3></li><li><h3>Field Troubleshooting: Provide onsite support to resolve Xylem customer controls issues. Using multimeter, hand tools, and basic to mid-level electrical theory, diagnose and resolve control and instrumentation issues at the customer’s site</h3></li><li><h3>Software skills/knowledge associated with the development and programming of SCADA systems.</h3></li><li><h3>Lead site operators to make sure all the new control philosophy (Automation Logic) is tested and working according with Scope of Work, but also do fine tuning for operation variables our customer need for their particular application.</h3></li><li><h3>Conduct Training Seminars: Perform utility operator training for small to large groups of people both on and off the customers site for ADS equipment. Utilize multimedia tools and product demonstrations to deliver adequate training to both customers and fellow service staff to enable them to take ownership of their Xylem A&amp;DS products/services. Training might be conducted remotely thru video-conference software platforms.</h3></li><li><h3>Interface with end-users (in some cases with reps and distributors) handling service problems and start-ups either by phone or on-site visit.  Assist office personnel with product specifications as required.</h3></li><li><h3>Assure compliance with all established personnel policies and procedures.</h3></li><li><h3>General Documentation: Create or edit procedures and best practices related to M&amp;C start-up, installation, troubleshooting, configuration, etc. Perform the required administrative tasks associated with the M&amp;C Service Specialist position (i.e. product improvement requests, product issues notifications, trip reports, customer follow-up communications, time sheets, travel authorizations requests and general filing/ recorded keeping on customer support issues)</h3></li><li><h3>Increase M&amp;C Service Knowledge: Identify and help develop additional M&amp;C service support talent from within the existing US Sales company service groups. Evaluate existing service personnel, establish training plans, assist/conduct classroom training and hands-on experience training, and help perform yearly capability audits.</h3></li><li><h3>Other duties as assigned </h3></li></ul><h3></h3><h3><b>Key Relationships:</b></h3><ul><li><h3>External:  Water Utility Operators, engineers, and contractors</h3></li><li><h3>Internal: Other Automation &amp; Digital Services - related departments, positions, WI growth center, sales teams, operations, etc.</h3></li></ul><h3></h3><h3><b>Qualifications: Education, Experience, Skills, Abilities, <span>License/Certification:</span></b></h3><h3></h3><ul><li><h3>BS Degree in Electrical Engineering (Preferred) or equivalent work experience</h3></li><li><h3>Prefer 5+ years’ experience in industrial controls and automation applications with a working knowledge of electrical control panels, SCADA Systems, VFD’s, PLCs, industry standard communications protocols, and other electronic systems and instrumentation</h3></li><li><h3>Prefer 2+ years Electrical Controls technical training or equivalent</h3></li><li>Valid drivers license</li></ul><h3></h3><h3>Preferred Qualifications:</h3><ul><li><h3>Strong leadership, supervisory, prioritization and communication skills (written and verbal) are necessary to help define, develop and enforce initiatives.</h3></li><li><h3>Knowledge of Treatment around disinfection (UV, Ozone), aeration, and filtration</h3></li><li><h3>Proficiency with computer us: Microsoft Word, PowerPoint and Excel</h3></li></ul><h3></h3><h3>Physical Demands</h3><ul><li><h3>Regularly required to sit, stand, walk and reach with hands and arms.</h3></li><li><h3>Frequently required to communicate orally.</h3></li><li><h3>Ability to use hands and fingers dexterously to operate field equipment.</h3></li><li><h3>Must occasionally lift/ transport up to 50 pounds.</h3></li><li><h3>Vision abilities required by this job include close vision.</h3></li></ul><h3></h3><h3>Work Environment</h3><h3>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</h3><ul><li><h3>Office:  Standard office equipment; work usually performed in an office setting free from any disagreeable elements.</h3></li><li><h3>Shop, Field or Customer <span>location:  </span> May work around pipes, valves, electrical equipment and operating machinery, etc, such as commonly found around manufacturing facilities, construction sites and drinking water/wastewater treatment plants.</h3></li></ul><h3></h3><h3>Travel requirement:</h3><ul><li><h3>Up to 75% overnight travel is required (Rental Vehicle or Air)</h3></li></ul><h3></h3><p></p><p></p><p></p><h3>Xylem does not provide visa sponsorship for this position</h3><h3></h3><p></p><h3></h3><h3></h3><h3>The estimated salary range for this position is $72,300.00 to $100,000.00 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. </h3><p></p><p></p><h3></h3><h3></h3><h3></h3><h3></h3><h3><span>#LI-JRT05</span></h3><p></p><p><span><span>Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where</span></span><span> we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.</span></p><div><p style="text-align:inherit;"></p><p style="text-align:left;"><span><span>At Xylem, </span><span>you'll</span><span> not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. </span></span> <span>We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).</span> <span><span>Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.</span> </span></p></div><div><p style="text-align:inherit;"><span><span> </span></span><span> </span></p></div><div><p style="text-align:left;"><span><span>Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem </span><span>is dedicated to providing</span><span> reasonable </span><span>accommodations</span><span> to enable all employees to perform their essential job functions. We reserve the right to </span><span>modify</span><span> this job description and assign </span><span>additional</span><span> duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation</span></span><span> </span></p></div>

<p>Xylem is the global leader in advanced technologies, solutions and services that address the world&rsquo;s biggest water challenges. We enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used and returned to nature. At every level, our global team is committed to access, equity, inclusion, and diversity. Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas. If you are excited and passionate about solving water, we want to hear from you.</p>

Automation & Digital Services Field Specialist

<p><span>Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. </span><span><span>As a leading water technology company with </span><span>23,000 employees</span><span> </span><span>operating</span><span> in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.</span></span></p><p></p><h3><span>Join a Team with over 120 years of Innovation: Flygt, a Xylem brand</span></h3><p></p><h3></h3><h3>Flygt designs and manufactures control panels for pump operation in a variety of applications, including irrigation systems, sewage and transfer pumping, wastewater lift stations, pump houses, chambers, septic tanks, sand filters, pond aeration systems, and fountain control.</h3><p></p><h3></h3><h3>The Field Service Specialist will support a wide range of service and sales activities. This role focuses on installing, programming, troubleshooting, and servicing various models of controllers and monitoring devices. Responsibilities also include establishing SCADA connections, providing training, and working with electronic systems across our water transport portfolio.</h3><p></p><h3></h3><h3><br>They will also perform installations and troubleshooting of our cloud-based platforms and our on-premise digital solutions. &nbsp;<br>&nbsp;</h3><h3></h3><h3></h3><h3></h3><h3>They will also perform installations and troubleshooting of our cloud-based platforms and our on-premise digital solutions. &nbsp;</h3><p></p><p></p><h3></h3><h3>We offer a full benefits package to include Flexible Time Off (FTO) , health, dental, vision, investment savings plan, and additional miscellaneous benefits.</h3><p></p><p></p><h3></h3><h3><b>Essential Duties/Principal Responsibilities:</b></h3><ul><li><h3>Perform/lead field installation: industrial control, electrical control panels, SCADA systems, VFD’s, PLCs, industry standard communications protocols, and other electronic systems and instrumentation</h3></li><li><h3>Provide hands-on technical support for our control panels by commissioning, configuring, retrofitting, installing, new hardware either via phone or onsite</h3></li><li><h3>Read and follow Electrical Schematics to determine how to interface automation and electrical components.</h3></li><li><h3>Field modifications to existing control panels to accommodate Xylem Monitoring &amp; Controls equipment to an exemplary standard.</h3></li><li><h3>Mark up schematics (for as built drawings) with field modifications for engineering updates</h3></li><li><h3>Field Troubleshooting: Provide onsite support to resolve Xylem customer controls issues. Using multimeter, hand tools, and basic to mid-level electrical theory, diagnose and resolve control and instrumentation issues at the customer’s site</h3></li><li><h3>Software skills/knowledge associated with the development and programming of SCADA systems.</h3></li><li><h3>Lead site operators to make sure all the new control philosophy (Automation Logic) is tested and working according with Scope of Work, but also do fine tuning for operation variables our customer need for their particular application.</h3></li><li><h3>Conduct Training Seminars: Perform utility operator training for small to large groups of people both on and off the customers site for ADS equipment. Utilize multimedia tools and product demonstrations to deliver adequate training to both customers and fellow service staff to enable them to take ownership of their Xylem A&amp;DS products/services. Training might be conducted remotely thru video-conference software platforms.</h3></li><li><h3>Interface with end-users (in some cases with reps and distributors) handling service problems and start-ups either by phone or on-site visit.&nbsp; Assist office personnel with product specifications as required.</h3></li><li><h3>Assure compliance with all established personnel policies and procedures.</h3></li><li><h3>General Documentation: Create or edit procedures and best practices related to M&amp;C start-up, installation, troubleshooting, configuration, etc. Perform the required administrative tasks associated with the M&amp;C Service Specialist position (i.e. product improvement requests, product issues notifications, trip reports, customer follow-up communications, time sheets, travel authorizations requests and general filing/ recorded keeping on customer support issues)</h3></li><li><h3>Increase M&amp;C Service Knowledge: Identify and help develop additional M&amp;C service support talent from within the existing US Sales company service groups. Evaluate existing service personnel, establish training plans, assist/conduct classroom training and hands-on experience training, and help perform yearly capability audits.</h3></li><li><h3>Other duties as assigned&nbsp;</h3></li></ul><h3></h3><h3><b>Key Relationships:</b></h3><ul><li><h3>External:&nbsp; Water Utility Operators, engineers, and contractors</h3></li><li><h3>Internal: Other Automation &amp; Digital Services - related departments, positions, WI growth center, sales teams, operations, etc.</h3></li></ul><h3></h3><h3><b>Qualifications: Education, Experience, Skills, Abilities, <span>License/Certification:</span></b></h3><h3></h3><ul><li><h3>BS Degree in Electrical Engineering (Preferred) or equivalent work experience</h3></li><li><h3>Prefer 5+ years’ experience in industrial controls and automation applications with a working knowledge of electrical control panels, SCADA Systems, VFD’s, PLCs, industry standard communications protocols, and other electronic systems and instrumentation</h3></li><li><h3>Prefer 2+ years Electrical Controls technical training or equivalent</h3></li><li>Valid drivers license</li></ul><h3></h3><h3>Preferred Qualifications:</h3><ul><li><h3>Strong leadership, supervisory, prioritization and communication skills (written and verbal) are necessary to help define, develop and enforce initiatives.</h3></li><li><h3>Knowledge of Treatment around disinfection (UV, Ozone), aeration, and filtration</h3></li><li><h3>Proficiency with computer us: Microsoft Word, PowerPoint and Excel</h3></li></ul><h3></h3><h3>Physical Demands</h3><ul><li><h3>Regularly required to sit, stand, walk and reach with hands and arms.</h3></li><li><h3>Frequently required to communicate orally.</h3></li><li><h3>Ability to use hands and fingers dexterously to operate field equipment.</h3></li><li><h3>Must occasionally lift/ transport up to 50 pounds.</h3></li><li><h3>Vision abilities required by this job include close vision.</h3></li></ul><h3></h3><h3>Work Environment</h3><h3>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</h3><ul><li><h3>Office:&nbsp; Standard office equipment; work usually performed in an office setting free from any disagreeable elements.</h3></li><li><h3>Shop, Field or Customer <span>location:&nbsp;&nbsp;</span> May work around pipes, valves, electrical equipment and operating machinery, etc, such as commonly found around manufacturing facilities, construction sites and drinking water/wastewater treatment plants.</h3></li></ul><h3></h3><h3>Travel requirement:</h3><ul><li><h3>Up to 75% overnight travel is required (Rental Vehicle or Air)</h3></li></ul><h3></h3><p></p><p></p><p></p><h3>Xylem does not provide visa sponsorship for this position</h3><h3></h3><p></p><h3></h3><h3></h3><h3>The estimated salary range for this position is $72,300.00 to $100,000.00 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. &nbsp;At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.&nbsp;</h3><p></p><p></p><h3></h3><h3></h3><h3></h3><h3></h3><h3><span>#LI-JRT05</span></h3><p></p><p><span><span>Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where</span></span><span> we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.</span></p><div><p></p><p><span><span>At Xylem, </span><span>you'll</span><span> not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. </span></span> <span>We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).</span> <span><span>Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.</span>&nbsp;</span></p></div><div><p><span><span> </span></span><span>&nbsp;</span></p></div><div><p><span><span>Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem </span><span>is dedicated to providing</span><span> reasonable </span><span>accommodations</span><span> to enable all employees to perform their essential job functions. We reserve the right to </span><span>modify</span><span> this job description and assign </span><span>additional</span><span> duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation</span></span><span>&nbsp;</span></p></div>

Automation & Digital Services Field Specialist

About the Job

About the Company

Xylem

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