AECOM is seeking a highly organized, enthusiastic, and culturally sensitive Volunteer Coordinator to join our team in Peru. Reporting to the Project Manager, the Volunteer Coordinator will be responsible for the full lifecycle management of a diverse volunteer workforce crucial to the success of the multinational sporting event. This role requires exceptional interpersonal skills, a proactive approach, and the ability to thrive in a fast-paced, high-pressure environment.Skills:<ul><li>Exceptional organizational and time management skills, with the ability to manage multiple priorities simultaneously.</li><li>Strong interpersonal and communication skills, with the ability to build rapport with diverse individuals.</li><li>Proven leadership abilities, with the capacity to motivate and inspire volunteers.</li><li>Problem-solving skills and the ability to make sound decisions under pressure.</li><li>High degree of cultural sensitivity and adaptability.</li><li>Experience with volunteer management software (e.g., Better Impact, Volunteer Local) is a plus.</li></ul>The responsibilities include but are not limited to:<ul><li>Volunteer Program Development &amp; Planning:<ul><li>Collaborate with event organizers, AECOM project teams, and key stakeholders to define volunteer roles, responsibilities, and requirements across various functional areas of the event (e.g., spectator services, logistics, accreditation, media, athlete support).</li><li>Develop comprehensive volunteer recruitment strategies, including outreach plans, marketing materials, and online application processes.</li><li>Establish clear volunteer policies, procedures, codes of conduct, and communication protocols.</li><li>Determine volunteer numbers needed for each functional area and shift.</li></ul></li><li>Recruitment &amp; Selection:<ul><li>Lead and execute volunteer recruitment campaigns, leveraging various channels (e.g., online platforms, universities, community organizations, social media).</li><li>Manage the volunteer application process, including screening, interviewing, and background checks (as required).</li><li>Ensure a diverse and inclusive volunteer pool that reflects the local community and the international nature of the event.</li></ul></li><li>Training &amp; Onboarding:<ul><li>Design and deliver engaging and comprehensive volunteer training programs, covering event specifics, roles and responsibilities, customer service, safety procedures, and cultural awareness.</li><li>Coordinate logistics for training sessions, including venues, materials, and trainers.</li><li>Oversee the onboarding process for all selected volunteers, including uniform distribution, credentialing, and site orientations.</li></ul></li><li>Scheduling &amp; Deployment:<ul><li>Develop and manage complex volunteer schedules, ensuring adequate coverage for all event shifts and areas.</li><li>Utilize volunteer management software to optimize scheduling and communication.</li><li>Coordinate volunteer deployment to various event venues and operational areas.</li></ul></li><li>Volunteer Management &amp; Support (Pre-Event &amp; During Event):<ul><li>Serve as the primary point of contact for all volunteer inquiries and concerns.</li><li>Provide ongoing support, guidance, and motivation to volunteers.</li><li>Address and resolve volunteer issues, conflicts, and performance concerns in a timely and professional manner.</li><li>Implement recognition and appreciation programs for volunteers.</li><li>Monitor volunteer performance and provide constructive feedback.</li></ul></li><li>Logistics &amp; Resources:<ul><li>Coordinate with operations and logistics teams to ensure volunteers have necessary resources (e.g., food, water, rest areas, transportation support).</li><li>Manage volunteer accreditation and access control.</li></ul></li><li>Post-Event Activities:<ul><li>Oversee volunteer demobilization and thank-you processes.</li><li>Collect feedback from volunteers and stakeholders to identify areas for improvement.</li><li>Prepare post-event reports on volunteer program effectiveness.</li></ul></li><li>Cultural Sensitivity &amp; Local Engagement:<ul><li>Demonstrate a strong understanding and respect for Peruvian culture and customs.</li><li>Foster positive relationships with local communities and organizations.</li><li>Ensure all volunteer communications and materials are culturally appropriate and accessible.</li></ul></li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Sporting Events Volunteer Coordinator

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AECOM

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