This is a full time role in a business that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily.The Service Centre operates as the nerve-centre of the TOMRA operation, monitoring our systems throughout NSW via remote login to minimise downtime and coordinate all onsite maintenance and repairs, as well as provide Australia wide customer service.  You will be required to interface with our partners, technicians and customers. This role is heavily team based so we are looking for someone who enjoys working with others and thrives in a team environment.You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster that includes 1 weekend day a week.What you’ll be doing:<ul><li>Provide hotline technical support to partners and colleagues in the field</li><li>Assist with customer queries and complaints</li><li>Monitor systems and run diagnostics via a web-based portal</li><li>Interact with technicians, colleagues and partners visiting sites</li><li>Analyse anomalies and take corrective actions</li><li>Perform configurations and changes to the machines remotely online</li><li>Coordinate onsite maintenance and repairs</li></ul>

TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries.

Service Centre Operator

This is a full time role in a business that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily.The Service Centre operates as the nerve-centre of the TOMRA operation, monitoring our systems throughout NSW via remote login to minimise downtime and coordinate all onsite maintenance and repairs, as well as provide Australia wide customer service.&nbsp; You will be required to interface with our partners, technicians and customers. This role is heavily team based so we are looking for someone who enjoys working with others and thrives in a team environment.You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster that includes 1 weekend day a week.What you’ll be doing:<ul><li>Provide hotline technical support to partners and colleagues in the field</li><li>Assist with customer queries and complaints</li><li>Monitor systems and run diagnostics via a web-based portal</li><li>Interact with technicians, colleagues and partners visiting sites</li><li>Analyse anomalies and take corrective actions</li><li>Perform configurations and changes to the machines remotely online</li><li>Coordinate onsite maintenance and repairs</li></ul>

Service Centre Operator

About the Job

About the Company

Tomra

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